What are the responsibilities and job description for the Desktop Support Technician position at A3 Solutions, Inc.?
Desktop Support Technician:
- Not a full-time position - backfill only.
- Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Desktop and Network Support.
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large iMacs.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Imaging and image recovery.
- Experience doing break/fix repairs on desktops, laptops.
- Install/reinstall various software packages and updates.
- WiFi and VPN connections; Support of wireless devices.
- GREAT Customer Service skills.
