What are the responsibilities and job description for the Account Team Manager position at A3 Performance | Performance Swimwear?
A3 Performance — Team Account Manager (Oconomowoc, WI)
About A3 Performance
A3 Performance is an independently owned competitive swimwear and equipment brand recognized for our commitment to innovation, world-class products, and exceptional service. We have become the standard for service, innovation and value in the sport of swimming. We serve swimmers and swim teams of every age and at every level.
Our products are second to none, but our people make us the best!
Position Summary
The Team Account Manager is the front line of our team business—supporting coaches, parents, and athletes with an elite customer experience from first contact through delivery and follow-up. This role is based in Oconomowoc, Wisconsin and works closely with sales, operations, and leadership to keep teams happy, organized, and coming back.
In a small business, you’ll also help where needed—so the ideal candidate is reliable, upbeat, detail-oriented, and comfortable switching gears quickly.
Key Responsibilities
Team Account Support
- Serve as the primary point of contact for team customers (coaches, captains, athletic departments and parents).
- Answer incoming calls, emails, and messages with speed, professionalism, and positivity.
- Assist teams with product questions, sizing guidance, order processes, deadlines, and shipping updates.
- Help set up and manage team ordering workflows (team stores, bulk orders, restock orders, etc.).
- Track customer needs and follow up proactively to ensure satisfaction.
Inform customers of available sales opportunities.
Order & Project Coordination
- Coordinate timelines, confirmations, and details across internal teams (sales/ops/production).
- Maintain accurate customer/order notes and status updates.
- Resolve issues calmly and efficiently (order changes, shipping problems, product questions).
- Support basic reporting and organization (spreadsheets, CRM updates, order tracking).
“Wear Additional Hats”
- Assist with occasional product prep, returns/exchanges, inventory or fulfillment coordination.
- Help with internal projects as assigned—always with the goal of improving the customer experience.
- The ideal candidate may be asked to attend a meet and/ or conference to represent the brand to prospective customers.
Required Skills & Traits
- Strong computer skills (Google Workspace, spreadsheets, email, basic systems—Shopify is a plus).
- Confident phone skills: friendly, clear, comfortable talking with adults/coaches.
- Elite customer service mindset: calm under pressure, solutions-focused.
- High work ethic: dependable, punctual, follows through, takes ownership.
- Positive attitude: brings energy, handles feedback well, stays professional.
- Detail-oriented: can manage multiple team accounts and deadlines without dropping balls.
Work Location & Schedule
- Location: On-site in Oconomowoc, WI
- Schedule: Full-time 9am-5pm
- Occasional seasonal workload spikes aligned with swim seasons and team deadlines.
Compensation & Benefits
- Competitive hourly or salary compensation (based on experience)
- Employee product discounts
- Growth opportunity inside a fast-moving sports brand (Specific compensation details available upon interview.)
CONTACT: Send resumes to Dan@a3performance.com