Warehouse Operations Dispatcher

Description

 As the Dispatcher you will support the Dispatch Supervisor in achieving all fleet and dispatch office needs. Responsible for sure creating and managing routes, ensuring Drivers complete necessary paperwork, and promote safe driving habits. In this position you will represent U.S. AutoForce when interacting with customers and other internal teams.

Hours are Tuesday-Saturday. Tuesday-Friday 9:30am-6pm and Saturday 6am-2:30pm. Schedules are subject to change based on business needs and may require overtime.

JOB RESPONSIBILITIES

• Ensure drivers complete all required daily paperwork: Driver logs, pre and post-trip inspections, and fuel receipts. 
• Ensure drivers are completing customer returns within 3 days of creation
• Assist with will-call customers
• Assist with reviewing Samsara driving alerts
• Track drivers on Elite and close out all routes and open orders daily
• Train drivers on PIV, tablet, and safety expectations (may be involved in road tests) 
• Complete all routing requests before scheduled cut-off times 
• Backup for Dispatch Supervisor and EComm
• Assign lines to be pulled by material handlers for will-call and metro routes
• Answering phone calls in a professional and timely manner
• Communicates effectively with call center, sales, customers, drivers and other locations
• Spot check trucks for cleanliness and compliance, assist drivers when a breakdown occurs
• Backup driver, order pulling, operate power equipment as needed
• Promote and maintain a safe working environment for all team members
• The duties listed in this job description are not exhaustive. Team members may be asked to perform other job-related tasks and follow any job-related instructions given by their supervisor, subject to reasonable accommodations

Requirements

Physical Demands and Work Environment

Physical demands: While performing the duties of this job, the employee must be qualified as to visual, auditory, physical, and mental ability to operate equipment safely with or without reasonable accommodation. The employee must frequently lift products weighing up to approximately 50 pounds, and occasionally up to 80 pounds. Occasionally exert a pushing force up to 40 pounds. Handling of commercial tires (e.g., rolling, destacking, team lifting) conduct team lifts or use mechanical equipment. 
Protective equipment required: steel or composite toe boots, safety vest, safety harness , seatbelt, SRL (self-retracting lifeline).  All equipment is provided by U.S. AutoForce except for steel / composite toe boots. All team members must be able to adhere with safety and manufacture guidelines for compliant use of all protective equipment.
Work environment: While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate. Fumes associated with tires and occasionally car parts and lubricants prevalent.

QUALIFICATIONS

• Must be 21 years or older (mandatory company policy)
• Must possess a valid driver’s license and good driving record in compliance with our driver policy
• 1 year of professional driving experience (cube van, box truck or semi), and satisfactory completion of company road test by qualified assessor
• 1 year experience in transportation industry
• Knowledge of DOT regulations and legal requirements for drivers
• Excellent communication, customer service, and organization skills
• Ability to be trained and safely use powered industrial trucks (forklifts) and high reach lifts. Pass a forklift certification test 
• Must possess a valid driver’s license and good driving record in compliance with our driver policy
• Ability to safely lift 50 pounds consistently and occasionally lift up to 80 pounds
• Ability to exert a pushing force of up to 40 pounds - working with barrels and industrial/agricultural tires
• Ability to follow instructions and safe operating procedures
• Demonstrated ability to provide quality customer service
• Ability to work overtime as needed
• Successfully pass a pre-employment drug test (do not test for THC / marijuana)
• Valid DOT Medical Card or the ability to obtain DOT Medical Card per DOT/FMCSA guidelines and requirements during the hiring process. (Please visit the DOT/FMCSA website for a complete list of requirements)