Application Support and SRE Engineer

Description:

• Hybrid 3 days a week onsite

Requirement:

• Application support and SRE specialist for their Application and Data Engineering (ADE) team.
• ADE provides application engineering, tooling, automation and elevated production support services conforming to security blueprints and focused on performance, reliability and scalability by understanding the technical requirement from application owners and business, participate in technical evaluation of vendors and vendor technologies, conduct proof of concept, packaging and deploying middleware products.
• The team supports strategic initiatives like modernization, containerization, observability, SRE, DevOps and automation.
• This team also partners with central technology teams like Infrastructure, Security, Network, Database and procurement to design and deliver solutions.
• The team leverages a variety of tools for platform design and application troubleshooting as they also provide elevated level 4 production support to the application operations teams.

Responsibilities:

• The successful candidate will be involved in application support, application server administration, technical troubleshooting of infrastructure and user incidents
• Incorporate Site Reliability Engineering practices into the day-to-day role by developing automated solutions to long-standing problems to ensure minimal downtime and reduce toil
• Experience with web architecture implementation including performance, availability, scalability, and disaster recovery planning.
• Experience with monitoring and alerting tools, configuring application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions
• Revisit SRE Metrics and confirm against the firm and department goals
• Identify areas for improvement including automation, toil reduction, resiliency and observability across the platforms and help build up the knowledge and documentation for the team
• Produce reusable infrastructure designs patterns and periodically review / refresh the patterns.
• Apply technical skills to automate daily support functions, improve system stability, support hygiene initiatives and deliver innovation that creates efficiency and consistency.
• Occasional weekend availability and on-call work on a rotation basis.

Required Skills:

• Strong infrastructure knowledge in Linux / Unix, Databases, Storage and Networking technologies.
• Hands-on experience with containers and container orchestration platforms OpenShift / Kubernetes
• Experience with scripting in Python and Shell
• Hands-on experience of web servers (Apache / Nginx), application integration, configuration, and troubleshooting.
• Clear concept of load balancer, web proxies and storage platforms like NAS / SAN from an implementation perspective only.
• Familiar with basic security practices to ensure secure hosting solutions, including single sign-on (SSO) and standard encryption protocols.
• Prior experience managing large web-based n-tier applications in secure environments on cloud
• Strong knowledge SRE Principles with grasp over tools / approach to apply them
• Strong infrastructure knowledge in Storage, Networking and Databases
• Experience in troubleshooting Application Issues and Managing Incidents
• Exposure to tools like Prometheus, Grafana, and Open Telemetry framework
• Excellent verbal and written communication skills.

Desired / Nice to Have Skills:

• Exposure and experience with data pipeline technologies such as Kafka, Redis and Airflow
• Exposure to Big Data platforms like Hadoop / Cloudera and ELK Stack
• Capacity planning and performance tuning exercise
• Identity management protocols like OIDC / OAuth, SAML, LDAP integration
• Cloud Application and infrastructure knowledge is a plus.
• Experience in Cloud / Distributed computing technology or certification is a plus

Experience:

• 7 to 12 years in a similar role of hands-on application / middleware specialist.
• Prior experience of working in a global financial organization is an advantage