What are the responsibilities and job description for the Towing Dispatcher position at A1 Towing?
Job Overview
We are seeking a reliable and detail-oriented Towing Dispatcher to join our team. The dispatcher is responsible for answering calls, coordinating towing and roadside assistance services, and communicating effectively between customers, drivers, and management. This role requires strong organizational skills, multitasking abilities, and a customer-first attitude. This position requires strong analytical skills and proficiency in various transportation management systems to optimize routes and enhance operational efficiency.
Responsibilities
- Coordinate and schedule transportation activities, ensuring timely dispatch of freight.
- Utilize GIS and GPS technologies to monitor fleet movements and optimize routing.
- Manage transportation management systems, including Oracle Transportation Management and SyteLine.
- Analyze data related to supply chain operations and logistics to improve efficiency.
- Maintain accurate records of shipments, including shipping & receiving documentation.
- Communicate effectively with drivers, clients, and other stakeholders via multi-line phone systems.
- Provide support for fleet management operations, ensuring compliance with regulations.
- Assist in dispatching duties, including tracking shipments and resolving issues as they arise.
- Perform data entry tasks accurately to maintain up-to-date information in the system.
Skills
- Previous experience in dispatching, towing, transportation, or related field preferred.
- Experience using Towbook, and roadside assistance.
- Strong communication and problem-solving skills.
- Ability to work well under pressure and handle high call volumes.
- Proficiency with computers, GPS systems, and dispatching software.
- Excellent multitasking and organizational skills.
- Flexibility to work nights, weekends, and holidays if required.
- High school diploma or equivalent required.
Join our team as a Dispatcher where your expertise will contribute significantly to our logistics operations, ensuring that we meet our customers' needs efficiently and effectively.
Job Types: Full-time, Part-time
Pay: $16.00 - $21.00 per hour
Expected hours: 40 – 50 per week
Experience:
- towing dispatching : 1 year (Required)
Work Location: In person
Salary : $16 - $21