What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at A1 Airduct Cleaning?
We are seeking a highly organized, dependable, and customer-focused Dispatcher to join our team. This position is the central point of communication between our customers, office, and field technicians. The ideal candidate is an excellent multitasker who can answer incoming calls, schedule appointments efficiently, assist technicians throughout the day, and ensure our daily operations run smoothly.
The Dispatcher plays a critical role in delivering exceptional customer service while maintaining an organized schedule and supporting both office and field staff.
Primary ResponsibilitiesCustomer Service
- Answer incoming phone calls professionally and courteously.
- Respond to customer questions regarding services, scheduling, and appointments.
- Provide outstanding customer service on every interaction.
- Handle customer concerns calmly and professionally.
Scheduling & Dispatching
- Schedule new service appointments.
- Dispatch technicians efficiently throughout the day.
- Optimize technician routes and schedules.
- Confirm appointments with customers.
- Reschedule appointments when necessary.
- Coordinate emergency or priority service calls.
- Monitor technician progress throughout the day and adjust schedules as needed.
Technician Support
- Serve as the primary point of contact for technicians.
- Assist technicians with customer communication.
- Help resolve scheduling conflicts.
- Coordinate callbacks and return visits.
- Communicate job updates and schedule changes promptly.
- Ensure technicians have accurate customer and job information.
Administrative Duties
- Enter new jobs into the scheduling software.
- Update customer information and job notes.
- Maintain accurate records of completed and pending work.
- Process daily paperwork and job documentation.
- Assist with filing, organization, and general office tasks.
- Follow up with customers after service when needed.
Daily Operations
- Keep the daily schedule organized and running efficiently.
- Communicate with management regarding scheduling needs.
- Assist with special projects and additional office responsibilities.
- Help improve workflow and office efficiency.
- Perform other administrative duties as assigned.
Qualifications
- Excellent communication and customer service skills.
- Strong phone etiquette.
- Outstanding organizational and multitasking abilities.
- Ability to remain calm under pressure in a fast-paced environment.
- Strong computer skills and ability to learn scheduling software.
- Attention to detail.
- Reliable, punctual, and dependable.
- Positive attitude and professional demeanor.
- Previous dispatching, customer service, or office experience is preferred but not required.
Skills
- Excellent verbal and written communication.
- Strong time management.
- Problem-solving abilities.
- Ability to prioritize multiple tasks.
- Professional phone skills.
- Team-oriented mindset.
- Ability to work independently with minimal supervision.
What We’re Looking For
We are looking for someone who enjoys helping customers, thrives in a fast-paced environment, and can keep multiple moving parts organized throughout the day. The ideal candidate is proactive, dependable, and takes pride in providing exceptional service while supporting both customers and technicians.
This role is essential to keeping our operations running efficiently and ensuring every customer receives a professional, seamless experience from the initial phone call through the completion of the job.
Pay: $800.00 per week
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Pittsburgh, PA 15221
Salary : $800