Analyst, Customer Insights

About us KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. *Can be based in our NYC or Columbus, OH office. In office time is required 3-4 days per week to support strong collaboration and development. * About the role The Customer Insights (CI) team provides consumer and market intelligence across our portfolio of women’s apparel brands. We partner with cross-functional teams to answer business questions and design research that helps uncover customers’ motivations, unmet needs, and shopping patterns. These findings guide decisions across product design, merchandising, planning & allocation, marketing, customer experience, and overall brand strategy. As an Analyst on the CI team, you will support customer-facing projects ranging from quick-turn questions to larger research initiatives. Day-to-day work includes analyzing data, interpreting customer feedback, and preparing clear summaries for brand partners. We are looking for someone with strong analytical skills and a genuine interest in understanding the ‘why’ behind customer behavior. The impact you can have Collaborate with CI team leads and business partners to design and field projects in support of priority business questions Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring. Analyze quantitative and qualitative data to identify patterns, themes, and insights Prepare clear, organized data visuals and reports to communicate findings Monitor macro customer, category, and competitive trends relevant to our brands You'll bring to the role Bachelor’s Degree required 1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail) Proficient in Microsoft PowerPoint, Word, Excel, Outlook Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story Intuitive understanding of consumer psychology, behavior and related business considerations Strong attention to detail and high standards of accuracy in analysis and reporting Experience or demonstrated interest in retail / fashion Strong interpersonal skills and ability to prioritize requests effectively Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment Benefits You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies. Support for your individual development plus opportunities for career mobility within our family of brands. A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. * Medical, dental, vision insurance & 401(K)* Employee Assistance Program (EAP) Time off – paid time off & holidays* The target salary range for this role is: $66,300 - 79,000. Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position. #LI-LL1 Location: Times Square Tower-ANN-New York, NY 10036 Position Type: Regular/Full time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation. KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. To reduce potential fraud, we remind all applicants: • It won’t cost you money to apply for a job with us. Our brands will never ask for money – that includes a wire transfer or a credit card. There will be no charge for equipment, background checks or other expenses in submitting a job application with us. • We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages. • Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers). • Watch closely for email addresses with misspelled or “spoofed” company names in communications during the interview process. Examples of suspicious addresses include “Info@company.net” instead of “Info@company.com,” and misspelled company names like “Info@companie.com” or “Info@compaany.com.” • If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site). • If you have any questions or are not sure if you’ve applied to our Brands, please reach out to myHRSupport@AscenaRetail.com to confirm. • If you believe you may be a victim of a scam, please contact your local law enforcement.

Salary : $66,300 - $79,000