What are the responsibilities and job description for the Verizon Team Member position at A&Z Strategies?
A&Z Strategies is searching for a Verizon Team Member in California, a professional who sees customer challenges as opportunities for elegant resolution. As a Verizon Team Member, you'll apply your witty intellect and corporate acumen to Verizon's full product catalog, designing bespoke bundles that don't just meet needs but anticipate them.
As a Verizon Team Member, you’re the strategic connector between Verizon's next-gen network and the neighborhoods it serves. Whether guiding a remote worker to gigabit Fiber or bundling mobile with whole-home Wi-Fi, the Verizon Team Member will own their territory, their metrics, and their mission: frictionless adoption, every time.
Why the Verizon Team Member Role Matters
You ensure no one drowns in a sea of slow loading times or poor connectivity. The Verizon Team Member is the lifeguard for the digital ocean, blowing the whistle on lag and throwing a life preserver of high-speed internet to customers who are struggling to stay afloat.
Key Responsibilities of the Verizon Team Member
- Coordinate service enrollments and activations by guiding customers through wireless, internet, and bundled options using digital and phone-based channels.
- Build and manage a qualified lead pipeline through CRM tools, outreach campaigns, and strategic follow-ups.
- Track performance metrics, including activations, feedback, and upsell conversions, to support campaign goals and service optimization.
- Maintain CRM records with precise logs of customer preferences, service milestones, and engagement history.
- Collaborate with internal teams to resolve service issues, align messaging, and ensure timely delivery across Verizon's full product suite.
- Monitor customer behavior and market trends to recommend service enhancements and identify upsell opportunities.
What We’re Looking For in a Verizon Team Member
- Experience in direct sales, customer engagement, or service coordination, ideally within telecom, retail, or subscription-based environments.
- Clear communicator with the ability to simplify service options, guide customers through enrollment, and support confident decision-making.
- Proficient in CRM platforms and digital tools used for workflow management, performance tracking, and campaign visibility.
- Self-driven, organized, and results-focused—thrives in fast-paced environments and contributes with a proactive, team-first mindset.
Job Type: Full-time
Pay: $850.00 - $1,500.00 per week
Benefits:
- 401(k)
- Employee discount
Work Location: In person
Salary : $850 - $1,500