What are the responsibilities and job description for the Service Advisor "Assistant" position at A-Z Auto Center?
Service Advisor:
We are looking for an energetic and customer-focused Service Advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer. You must be willing to adapt to changes in the work place. This is a great opportunity to learn the ins and outs of the auto care industry and advance your career!
Requirements:
- Minimum high school diploma or GED equivalent required
- Secondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.
- Good customer service skills and prior experience expected
- Bilingual preferred (Spanish, Portuguese, Russian, Haitian Creole, et.)
- Capable of listening to customers needs and learning to present the technician's recommendations to the customer
- A great attitude: A positive, supportive team player
- Willing to learn new software
Duties and Responsibilities:
- Assist in customer service
- Perform general housekeeping around the shop
- Time management
- Decision making
- Basic Computer and software skills
- Assist in scheduling appointments and generating estimates
- Assist with incoming or outgoing phone calls as appropriate
- Effectively communicate with internal and external customers
- Follow up with progress and/or follow up calls and/or emails
- Document repair and maintenance changes on the repair order in the approved manner
- Adhere to parts ordering, write up, delivery and follow-up processes
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
- You’ll be given the ability to resolve customer complaints and questions