What are the responsibilities and job description for the PROGRAM DIRECTOR OF QUALITY & PERFORMANCE position at A World Fit For Kids?
Title: Program Director of Quality & Performance Dept: Programs
Reports To: CEO Status: Full Time / Exempt
Position Overview
The Program Director of Quality & Performance is responsible for ensuring that all WFIT programs consistently meet defined standards for quality, safety, engagement, & compliance across all sites. This role leads program execution, staff performance, & operational systems to ensure strong site performance, partner confidence, & sustainable program growth. The Program Director translates organizational expectations into daily practice, ensuring that programs are well-supervised, structured, engaging, prominent in the community, & aligned with both student needs & partner expectations.
Key Responsibilities
1. Program Quality & Site Performance
- Manage site-level quality standards, including safety, supervision, structure, & engagement
- Ensure consistent, aligned program implementation emphasizing wellness across all sites
- Monitor delivery through observations & data to maintain strong supervision & engagement
- Identify gaps & drive timely corrective action
2. Leadership & Supervision
- Maintain a visible leadership presence across sites, modeling expectations for supervision, engagement, & responsiveness
- Observe programs & provide real-time feedback to ensure safe, structured, high-functioning environments
- Mentor Site Coordinators to actively lead delivery, supervision, & staff oversight
- Intervene when leadership, supervision, or program quality falls below expectations
3. Staff Performance & Accountability
- Supervise Program Managers & Site Coordinators with clear expectations & accountability
- Provide ongoing mentoring, modelling, coaching, feedback, & performance management
- Address performance concerns directly & consistently, with clear follow-through
- Design & oversee professional development & evaluation aligned with program standards
- Ensure staff are trained & capable in supervision, engagement, & program delivery
4. Reporting, Compliance & Operational Excellence
- Ensure all reports, invoices, & deliverables are accurate, complete, & submitted on time
- Implement systems that support consistency & accountability in reporting & documentation
- Oversee collection & organization of program data for reporting & evaluation
- Ensure compliance with all grant, contract, & organizational requirements
5. Partner Relationships & Site Retention
- Build & maintain strong relationships with school leadership & key partners
- Ensure clear & consistent communication regarding program expectations & performance
- Respond proactively to site concerns & ensure timely resolution
- Support site staff & student retention through consistent program quality & responsiveness
6. Continuous Quality Improvement
- Lead a Move, Model, Mentor, culture of continuous improvement through observation, feedback, & action
- Use program data, site observations, & stakeholder input to inform decisions
- Identify effective practices & replicate them across sites
- Ensure underperforming sites improve through structured support & follow-up
7. Program Growth & Strategic Alignment
- Lead planning efforts for program success & long-term sustainability
- Identify & develop new program opportunities, that diversify offerings with scalable stability
- Ensure all programs are set up operationally ready, staffed, & aligned with program outcomes
8. Special Projects & Organizational Initiatives
- Lead & manage special projects, events, & cross-functional initiatives
- Ensure projects are executed on time with clear outcomes & accountability
- Coordinate across teams to ensure alignment & effective implementation
9. Budget & Resource Management
- Develop & manage program budgets aligned with organizational goals & funding requirements demand
- Monitor expenditures & ensure responsible & effective use of resources
- Align staffing, materials, & program resources to support strong program delivery
Performance Expectations
- Consistent program quality, supervision, & engagement across all sites
- Strong staff performance with clear accountability & follow-through
- Accurate, complete, & on-time reporting & compliance
- Positive, responsive, & reliable partner relationships
- Demonstrated improvement in underperforming sites within defined timeframes
Reporting Structure
Reports to: Chief Executive Officer
Supervises: Program Managers, Site Coordinators
Qualifications
- Proven experience leading multi-site youth development or expanded learning programs, with the ability to drive consistent program quality & performance
- Strong organizational management skills with the ability to build, lead, & develop high-performing teams
- Demonstrated ability to manage multiple priorities & projects, delivering results with limited supervision
- Track record of effective program leadership, including program design, implementation, & evaluation
- Commitment to high-quality programs & data-informed decision-making
- Strong project management & operational execution skills
- Action-oriented, flexible, & solution-focused approach to leadership & problem-solving
- Ability to build & maintain strong relationships with school partners, stakeholders, & internal teams
- High level of professionalism, judgment, & composure in dynamic environments
- Strong communication & collaboration skills across teams & stakeholders
- Willingness to work evenings & weekends as needed to support program operations
Education & Experience
A bachelor’s degree with 2 years of program experience at a supervisor level in a similar role, 3
years of management experience OR any appropriate combination of education and experience.
Working Conditions & Requirements
Defines the physical, environmental, and operational expectations of the role.
- Schedule expectations (including evenings/weekends if applicable)
- Travel requirements
- Physical requirements
- Work environment
Equal Employment Opportunity Statement
A World Fit For Kids! is an equal opportunity employer and complies with all applicable federal, state, and local laws.
At-Will Employment Statement
Employment with A World Fit For Kids! is at-will and may be terminated at any time with or without cause or notice, in accordance with applicable law.
Special Skills
Ideally, we are looking for someone who is energetic, ambitious, goal-oriented and creative, with the ability to work both independently and collaboratively, with a talent for building strong and productive relationships across constituencies. Ability to present facts and recommendations effectively in oral and written form. Superior writing ability and analytical skills. Detail-oriented.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and use a computer. The employees are frequently required to talk, hear and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to a computer
monitor. The noise level reflects typical work environment for job description.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
Salary : $80,000 - $95,000