What are the responsibilities and job description for the Bilingual Technical Support/Customer Service Agent position at A.W. Companies, Inc.?
Job Summary
We are seeking a dedicated and skilled Bilingual Technical Customer Service Associate to join our dynamic team. In this role, you will provide exceptional customer support to our clients. You will be responsible for addressing customer inquiries, resolving technical issues, and ensuring a high level of satisfaction. The ideal candidate will possess strong communication skills and a solid understanding of technical support processes.
Perks for this position include:
- Pay $17- $18/hour DOQ
- 100% Remote Opportunity: Work from the comfort of your own home in the following states: IA, MI, TN
- Computer Equipment Provided: All necessary equipment will be supplied.
- Benefits Package: Health/Vision/Dental insurance, paid time off (PTO).
- Career Advancement: Opportunities for growth into Team Lead or Supervisor positions.
- Dynamic Work Environment: A fast-growing, innovative, and lively work environment with plenty of opportunities to develop new skills.
- Training: 3 - 6 weeks of Fulltime classroom, with 1 week on job training (9a-6p EST)
- Part Time Schedules:
- 10am - 2pm M-F
- 10am - 2pm M, Tu, W, F, Sa
- 7am-10am Sun - Th
- 3pm-7pm M-F
- 6pm-10pm Sun - Th
Job Description:
- Respond to end-user requests, via telephone regarding billing, equipment, service offerings, and technical issues. Follow up with proper documentation.
- Address client/customer requests or inquiries and collaborate with other departments to resolve reported problems.
- Maintain working knowledge of all company products and services.
- Complete service orders, trouble tickets, and handle customer requests in a timely manner
- Utilize third-party and stand-alone software to resolve customer inquiries and issues.
- Maintain confidentiality of customer information.
- Maintain proper documentation in customer files.
Job Qualifications:
- Proficient in both written and verbal communication in English and Spanish
- Minimum of 1 year of previous help desk customer service experience in a phone, or multi-channel online environment.
- Minimum of 1 year of previous internet, cable, or telecommunications technical support/help desk experience, including DSL, Ethernet, and Cable Modem Connections preferred.
- High school diploma or equivalent.
- College degree preferred.
- Strong proficiency in computers with an emphasis on internet connectivity and networking.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Location:
- Iowa (Required)
Work Location: Remote
Salary : $17 - $18