Dry-Cleaning Attendant/Customer Service Representative

Benefits:

• Employee discounts
• Opportunity for advancement

Job Summary

A.W. Cleaners is seeking a hard-working and reliable Dry-Cleaning Attendant/Customer Service Representative to join our team. You will be attending to our facilities with integrity and attention to detail. Your responsibilities will include cleaning, pressing, and folding laundry as needed. You will also be responsible for the safe operation of laundry equipment. Your goal is to create a clean and orderly environment for our guests by ensuring that all linens and towels are well cared for and maintained.

Responsibilities

• Fold laundry, including towels and linens
• Track maintenance and repairs made to laundering equipment
• Ensure the cleanliness of the facility at all times
• Respond to guest requests with professionalism and patience
• Maintain adequate inventory of laundry supplies and consumables and restock when necessary
• Operate dry cleaning machines and related equipment safely and efficiently
• Inspect garments for stains, damage, and fabric type before cleaning
• Treat stains with appropriate chemicals and pre-spotting techniques
• Sort and tag clothing according to customer information and cleaning needs
• Ensure proper garment finishing, including steaming, pressing, and folding
• Maintain accurate records of garments received, processed, and returned
• Follow all safety and handling procedures for chemicals and equipment
• Perform minor repairs such as button replacement or seam fixing as needed
• Provide friendly and professional customer service when handling drop-offs and pick-ups
• Maintain cleanliness and organization of the dry-cleaning area
• Greet customers warmly and assist them with drop-off and pick-up of garments.
• Answer customer inquiries about services, pricing, and turnaround times.
• Handle customer complaints or concerns professionally and escalate issues when necessary.
• Process payments and maintain accurate records of transactions.
• Keep track of incoming and outgoing orders using a POS system or logbook.
• Ensure garments are tagged and labeled correctly to avoid mix-ups.
• Maintain a clean and organized front desk area.
• Upsell additional services (e.g., stain removal, alterations, etc.) when appropriate.
• Follow up with customers for feedback or to notify them of completed orders.
• Assist with basic administrative tasks as needed.

Qualifications

• Proven experience as a laundry attendant, housekeeper, or cleaner preferred
• Able to work with minimal supervision and maintain a high level of performance
• Friendly, customer-oriented personality
• Strong organizational skills and an eye for detail
• Able to work quickly without compromising quality
• Able to be on your feet all day with light lifting

Benefits/Perks

• Competitive wages
• Thorough training on proper cleaning and disinfecting
• Career growth opportunities
• Fun and energetic environment
• Ongoing training