Application Engineer

For over 140 years, A.W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry.

Chesterton's continually strives to innovate for our customers, and our professional engineers are at the heart of that effort. Unlike many companies, all of Chesterton's engineers are required to possess a bachelor's degree in engineering within a focused field of study – guaranteeing our customers that top professionals will be working on their behalf. We offer a work environment that appeals to our engineers: time and space to think and collaborate with other engineers, challenging and complex problems to dig into every day, and a flexible work environment that encourages work-life balance. Whether you're forward facing with our customers to help them troubleshoot field applications, working in our state of the art test labs, or driving efficiencies into our manufacturing floors, there is an engineering career waiting for you with us.

Our benefits offering include:

• Chesterton Student Loan Repayment Program
• BCBS Medical Coverage
• Delta Dental
• 401K savings plan with a Chesterton contribution
• PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
• Flexible work schedules, including fully remote and hybrid work options for many jobs
• Vision insurance
• Tuition Reimbursement
• Short-term disability and long-term disability insurance
• HSA & FSA options to cover additional medical costs
• Parental leave for moms and dads to be
• Hiring referral bonuses (up to $3,000 for select roles)

A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more.

Job Summary:

Responsible for engineering and technical support of Chesterton MPD products. Provides technical support via Email and telephone. Conducts factory tours. Reviews pump, valve, flange, heat exchanger, and manway information/drawings provided, makes necessary calculations, and recommends sealing solutions. Provides technical documentation to field sales force, distributors, end users, and OEM's as required. Analyzes failed packing, gaskets, and live load materials; provides detailed written description of investigation results as well as recommendations for corrective action. Generates ECN's to update specifications, drawings, and installation instructions. Reviews customer's written procedures when necessary and makes recommended changes. Handles SolidWorks drawing requests for CLL Type Live Load Assemblies, carbon bushings, DFR & 5300 dies, and manway assemblies.

Job Model: Hybrid

Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

Responsibilities:

• Responds to customer inquiries via Email and telephone. Provides detailed answers and recommended MPD sealing solutions to customer inquiries.
• Handles valve OEM onboarding responsibilities for Chesterton's LOW E packing solutions. This includes review of customer drawings and stuffing box dimensional information. Verifies valve stuffing box dimensions meet the requirements of API Specifications and makes recommendations for tighter tolerances where necessary with intension of passing API 624 or ISO 15848-1 Testing. Writes required test requests where necessary.
• Occasional travel to the field for sales support; provides on- site training and product troubleshooting. Training may involve lifting up to 50 pounds.
• Investigates customer problems/complaints/product failure analysis involving MPD products. Provides detailed written responses to customer complaints and product failure analysis. Documents same in ICN System.
• Assists with the field testing of new products which involves completing, maintaining and processing pertinent paperwork and records where necessary.
• Creates CAD drawings using SolidWorks to help support MP Application Engineering needs.
• Interacts with Customer Service Representatives, Manufacturing, Quality, Finance, Marketing, IT, and Procurement.
• Initiates ECN's when necessary.
• Studies drawings and specifications; performs complex calculations to conceive equipment and systems designed meet proper engineering requirements for recommended Chesterton product.
• Supports live loading software program implementation and ongoing updates/improvements.
• Responsible for after-hours technical support telephone four months of the year. Chesterton provides 24/7 technical support to its customers.

Complexity of Duties:

• Works under general direction. Works independently and as a team player.
• Ability to write detailed and well thought out technical reports and letters.
• Must exercise judgment and make recommendations.
• Ability to research technical manuals, test reports, etc.
• Some travel required.
• Ability to interact with other departments and vendors.

Essential Skills:
We are seeking an experienced engineer who can provide exceptional technical support to our customers. The ideal candidate will have strong problem-solving skills and excellent communication skills, both written and verbal. Experience with computer-aided design (CAD) software such as SolidWorks would be beneficial. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously is required. Candidate should have ability to learn company specific processes, policies, and procedures related to role. Must have Bachelor’s Degree in Mechanical Engineering from a four-year college or university. One to three years of experience in a manufacturing/engineering environment is preferred.