What are the responsibilities and job description for the Home Carre Operations Manager position at A Village Home Care?
Benefits:
- Mileage from the office
- 401(k) matching
- Bonus based on performance
- Competitive Compensation
- Career Growth Opportunities
- Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.
- Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.
- Monitor staffing needs and assist with caregiver and on-call schedules to maintain appropriate client coverage.
- Address client and family inquiries, concerns, and service requests and support positive client relationships and service standards.
- Maintain effective communication with caregivers, clients, families, administrative staff, and other stakeholders.
- Support compliance with applicable home care regulations, company policies and procedures, documentation requirements, and workers ‘compensation processes; promptly escalate identified compliance concerns.
- Support assigned financial and administrative functions, which may include billing, payroll review, expense monitoring, budget tracking, and related reporting, as designated by the Founder/CEO.
- Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on operational needs and established scheduling expectations.
- Perform other duties related to the position as assigned by the Founder/CEO.
- Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication and interpersonal skills.
- Demonstrated leadership, coaching, and staff-management capabilities.
- Strong problem-solving and decision-making skills.
- Working knowledge of home care operations, applicable regulations, policies, and documentation expectations.
- Proficiency with computer systems and software used for scheduling, recordkeeping, communication, billing, and related administrative functions.
- Previous home care industry or comparable operations-management experience preferred.
- Ability to handle sensitive employee and client information with discretion and confidentiality.
- Bachelor’s degree in Business or a related field
- Certified Nursing Assistant preferred
Salary : $18 - $22