What are the responsibilities and job description for the Dispatcher Swing Shift and Graveyard Shift position at A Toe Truck?
A Toe Truck is hiring a full-time swing shift dispatcher and a graveyard shift dispatcher for our fast-paced towing company in Lake Havasu. This position may require weekend shifts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in stressful situations. You must be able to multitask as well as take the appropriate action with little supervision.
This is an in-person position. Night and weekend availability is required.
Dispatcher Responsibilities:
- Answer all incoming calls in a friendly, calm and professional manner
- Asses each call and determine the best and most efficient way to resolve the issue
- Communicate honestly, empathetically and effectively with drivers, law enforcement, customers, vendors and management
- Monitor the route and status of tow truck operators to coordinate and prioritize their schedule
- Enter data into computer software and maintain logs and records of calls, activities and other information
- Work collaboratively with other dispatchers and tow truck drivers to provide the most reasonable and efficient response to calls
Dispatcher Skills & Qualifications:
- Proven experience as dispatcher or relevant position
- Customer service experience
- Computer proficient; experience with Beacon software a plus
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking skills
- Team player with positive attitude
- Good sense of direction with knowledge of the Colorado River Basin
- Must pass background check along with drug screening
Benefits
- 50% match on health, dental & vision insurance for employees
- Paid time off
- Life and disability insurance
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $17 - $20