Operations Manager

Are you ready for a rewarding, hands-on role in the events industry? Our family-owned wedding and event rental business is looking for a motivated, detail-oriented team member to join us as an Operations Manager. The ideal candidate will play a key role in managing driver schedules and ensuring efficient, timely delivery for events and rentals. This position requires strong communication skills, solid logistical planning, and the ability to dispatch drivers effectively.

Position: Operations Manager

Status: Full Time

Location: South Central PA (travel within the region)

Shifts: Primarily mid-day, 2 shift schedule. On call during weekends and some weekend hours are required.

Pay: Salary. Exempt position. Based on experience. Profit Sharing.

Responsibilities:

• Oversee daily operations and serve as the primary point of leadership for dish room, warehouse, delivery, and office teams. Responsible for quality control and order completeness.
• Hire, train, schedule, and evaluate staff while monitoring cash flow and financial projections.
• Work with HR Service to remain compliant with best practices and local, state, and federal regulations.
• Create and manage standard operating procedures (SOPs).
• Foster a positive, efficient, accountable, and team-oriented work environment.
• Lead operations meetings with each department and with the full team to ensure effective cross-department communication.
• Manage order processing from intake through fulfillment.
• Ensure warehouse pulling, packing, staging, and loading are completed accurately and on time.
• Create and communicate delivery schedules, routing, and staffing, ensuring drivers clearly understand expectations.
• Troubleshoot conflicts, shortages, last-minute changes, or client escalations.
• Monitor compliance with safety regulations and company policies.
• Monitor inventory levels, order to fill shortages as needed, and implement processes to reduce loss, damage, and miscounts.
• Receive weekly supply lists from departments and order necessary supplies.
• Serve as a secondary point of contact for escalated client concerns, ensuring timely and professional responses before, during, and after events.
• Review event feedback and adjust processes accordingly.
• Communicate operational constraints or solutions to the sales team.
• Consider the client experience throughout operations and enact policies that enhance the customer journey.
• Develop and maintain vendor connections and relationships.
• Create a schedule that ensures supervision of all critical processes, with on-call availability for emergencies.
• Remotely monitor time clock activity when staff are scheduled and the manager is not on site.
• Optimize routing to minimize labor, rental truck use, and fuel costs.
• Fill in across departments as needed when staff call off, including acting as a driver when required (eligible for driver bonus during these shifts).
• Ensure staff are prepared with accurate instructions, diagrams, and equipment lists.
• Create weekly and daily task lists for warehouse, cleaning crew, and dish room teams, and monitor for completion.
• Help develop and manage budgets for labor, fleet, supplies, and inventory.
• Monitor operational costs and identify savings opportunities.
• Approve timesheets, overtime, bonus payments, and vendor invoices.
• Communicate slow-season plans, including project lists or layoffs, to team members.
• Maintain compliance with DOT, OSHA, and local regulations.
• Conduct safety training and enforce workplace safety protocols.
• Keep vehicle inspections, maintenance logs, and permits up to date.
• Implement and enforce company policies consistently across departments.
• Evaluate software, tools, and equipment needed to enhance workflow.
• Identify bottlenecks and develop solutions in staffing, logistics, or production.
• Work closely with sales, customer service, and leadership teams to ensure aligned expectations.
• Translate client needs into actionable operational plans.
• Provide feedback to sales based on recurring issues or operational constraints.
• Provide direction and guidance on vehicle operations, including annual license and registration renewals, training, vehicle inspections, and recordkeeping.

Requirements:

• Excellent verbal and written communication skills to effectively coordinate with various stakeholders.
• Supervisory experience preferred.
• Experience in operations management, preferably in logistics environments.
• Previous scheduling experience preferred.
• Highly motivated and focused on exceeding customer expectations.
• Must be able to sit, stand, walk, lift, carry, talk, hear, use repetitive motions, and use manual dexterity.
• Must be able to frequently push, pull, climb, balance, stoop, kneel, crouch, crawl, reach, handle, and grasp.
• Ability to work in varying temperatures, changing weather conditions, atmospheric conditions, and moderate noise levels.
• Must be able to exert the physical force required for light and frequently medium work.
• This position is considered safety-sensitive; employees must be able to perform job duties without posing a risk to themselves or others.
• National Sex Offender Registry check, PA State Criminal History check, PA Child Abuse Clearance, Motor Vehicle Record (MVR), and a physical assessment are required prior to hire and every five years. Physical assessments are required every two years.
• A valid PA Driver’s License with an acceptable driving history is required.

Other Information to Consider:

• This job description summarizes typical functions of the role but is not an exhaustive list of all possible responsibilities, tasks, or duties. Additional duties may be assigned as needed.
• This job description does not constitute an employment contract; the employment relationship between A to Z Event Rentals, LLC and the employee is at-will.
• This position is considered safety-sensitive, meaning job performance can affect the safety of the employee and others. Performing duties under the influence of drugs or alcohol could result in injury or death. Employees must be able to perform the job without posing a safety risk to themselves or others.
• National Sex Offender Registry check, PA State Criminal History check, PA Child Abuse Clearance, Motor Vehicle Record (MVR), and a physical assessment are required prior to hire and every five years thereafter. Physical assessments are required every two years.
• A valid PA Driver’s License with an acceptable driving history is required.

Additional Information:

• This job description summarizes typical job functions but is not an exhaustive list. Additional tasks may be assigned as needed.
• This description does not constitute an employment contract; employment with A to Z Event Rentals, LLC is at-will.

Equal Opportunity Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan

Work Location: In person

Salary : $50,000 - $55,000