What are the responsibilities and job description for the Medical Intake Specialist (Spanish Fluency Required) position at A Stealth-mode AI Healthcare Startup (based in San Mateo, CA)?
Who We Are
We help physicians achieve independence by making it easier to start, operate, and grow their practices with AI driven technology. We also work directly with patients to understand their injuries and treatment history, enabling physicians to focus on delivering care.
Founded in 2024, we are a venture backed company that has already reached profitability and built a strong, credentialed customer base across California, including leading orthopedic surgeons.
About The Role
This is a non clinical, remote healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations.
You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training.
What You Will Do
We help physicians achieve independence by making it easier to start, operate, and grow their practices with AI driven technology. We also work directly with patients to understand their injuries and treatment history, enabling physicians to focus on delivering care.
Founded in 2024, we are a venture backed company that has already reached profitability and built a strong, credentialed customer base across California, including leading orthopedic surgeons.
About The Role
This is a non clinical, remote healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations.
You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training.
What You Will Do
- Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories
- Listen actively and document information with a high level of accuracy using structured templates and internal systems
- Review medical records for completeness, clarity, and internal consistency
- Organize and standardize medical information to meet quality and documentation standards
- Ensure patient histories are thorough, consistent, and easy for physicians to interpret
- Review your work carefully to maintain a high standard of accuracy
- Follow established workflows and documentation protocols
- Partner with the operations team to continuously improve processes and quality
- Enjoy focused, detail-oriented work and take pride in precision
- Are comfortable engaging in thoughtful, sometimes extended conversations with patients
- Can remain calm, empathetic, and professional during sensitive or challenging discussions
- Are dependable and able to manage your time independently
- Thrive in structured environments and follow processes consistently
- Are interested in gaining exposure to healthcare—especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare
- Previous experience in medical scribing or healthcare administrative roles
- A strong interest in healthcare, medicine, or operations
- Comfort learning and working with new software and tools
- Clear responsibilities, expectations, and performance metrics
- Remote schedule
- Fluency in Spanish is required
- Structured onboarding and training provided
- One week of in-person onboarding required at our Pasadena location
- Hourly and salary positions available