What are the responsibilities and job description for the Night Auditor position at A&R Group?
A & R Hospitality Group is looking for a Night Manager who can provide outstanding customer service and always maintains a positive attitude.
About A&R Hospitality Group:
A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.
The Night Manager works at the front desk of the hotel and provides service to hotel guests and clients. The Night Manager greets and checks in arriving guests and checks out departing guests. The Night Manager provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.
We are in search of qualified candidates who can excel at the following:
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About A&R Hospitality Group:
A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.
The Night Manager works at the front desk of the hotel and provides service to hotel guests and clients. The Night Manager greets and checks in arriving guests and checks out departing guests. The Night Manager provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.
We are in search of qualified candidates who can excel at the following:
- Always maintain a professional appearance
- Register all incoming guests and ensure all pertinent information is obtained
- Assist in other departments as needed
- Address and resolve guest complaints in a timely manner
- Block incoming reservations based on guest requests and room availability
- Block arriving reservations of all groups
- Maintain cleanliness of the back office and front desk area
- Anticipate guest needs to have superior guest service
- Maintain confidentiality and security of proprietary company information and guest information ∙ Perform a nightly audit according to brand and A&R standards
- Competitive pay
- Paid vacation time
- Hotel discounts
- Employee Assistance Program
- Paid training
- Medical/Dental/Vision Insurance
- Supplemental Insurance Available
- Free Teladoc
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.