National Service Coordinator

The primary focus of a National Service Coordinator is to support the National Service team, field stakeholders, and Enterprise customers with a wide variety of clerical, administrative and operational duties. The National Service Coordinator works closely with National Program Managers to improve processes and drive efficiency and customer growth and loyalty.

·         Work daily within Vendor Management Systems (VMS) reviewing customer requisition, submittals, and onboarding starts.

·         Input of customer orders into ATS to coincide with order within the VMS tool.

·         Assist with training, guidance & support to the field for Enterprise accounts.

·         Assist with training and implementation of customers VMS tools, if applicable, to field teams supporting the account.

·         Provide data to support customer Service Level Agreements (SLAs) and internal score cards.

·         Disbursement of orders received from MSP/VMS to the field teams with parallel communication to National Sales and Service leadership.

·         Timeclock management, including but not limited to, daily/weekly audit of associate time entry & distribution of weekly timesheet for payroll purposes.

·         Assist in preparing customer QBR’s, when applicable.

·         Provide Enterprise account leadership with open/unfilled orders reports to ensure knowledge & understanding of the customer needs.

·         Assist with tracking compliancy of customer requirements as outlined in customer agreements.

·         Attend and collaborate in weekly 1/1 coaching & feedback with leadership (as applicable).

·         Initiate on-going self-improvement in relation to job development.

·         Set an excellent example and quality image to all company personnel, customers, business partners and the general public. Conduct activities as a company representative in an ethical and businesslike manner.

·         Maintain and safeguard company assets and proprietary information.

·         All other duties as assigned.

·         Excellent oral and written communication skills

·         Ability to organize and manage multiple priorities/projects

·         Ability to shift priorities in a rapidly changing environment

·         Strong attention to detail

·         Proven cooperative, team-oriented demeanor, yet also able to work independently

·         Excellent interpersonal relations and ability to effectively build relationships with internal associates & customers

·         Strong customer service orientation

·         Ability to communicate and analyze customer data & requirements

·         Strong commitment to company core values and guiding principle

·         Ability to travel by air or car when needed for department meetings or field visits.

·         1 year of staffing industry experience and/or 1 year of customer support experience

·         Ability to work under stressful conditions

·         Understanding and apply basic math skills and financial concepts

·         Possess working knowledge of Microsoft office applications, with focus on excel

·         Passion for process management

To successfully perform the duties of this job, the staff associate is required to have the ability and skills sufficient to communicate and visit other offices, prospects and customers. In addition, the staff associate must have the ability to stand, walk, stoop, kneel, crouch and manipulate light to medium weights of 10 – 50 pounds. Requires good hand/eye coordination, arm/hand/ finger dexterity including the ability to grasp and visual acuity to use a keyboard, operate office equipment and read and write the application information. The staff associate is frequently required to sit, reach with hands and arms, talk and hear. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This person will perform this job under normal office work environment.

• Customer Centric

• Play Like a Champion

• Leaders Go First

• Have Each Others Back

• Always Be Learning

• Data Driven Decisions

• Get to Yes

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