What are the responsibilities and job description for the Client Service Manager position at A Place At Home?
**Job Title**: Client Relations Manager
**Location**: A Place at Home, West Chester, OH
**About Us**: A Place at Home is a premier senior care service, dedicated to enhancing the lives of seniors by providing personalized care services. We believe in offering seniors the ability to live at home and live well.
**Position Overview**:
We're seeking a dynamic and committed Client Relations Manager (CRM) for our West Chester, OH. The CRM will be instrumental in driving revenue growth, managing the client intake process, maintaining client satisfaction, and coordinating the caregiver schedule. This role requires excellent sales, problem-solving, critical thinking, and organization skills.
**Key Responsibilities**:
1. Drive and meet monthly sales targets while maintaining and growing current revenue streams.
2. Manage and track referral sources, and handle new client referrals using ClearCare.
3. Meet with potential new clients for initial consultations on services, complete client agreements, and handle all associated paperwork.
4. Ensure complete customer satisfaction, manage Home Care Pulse scores.
5. Collaborate with team members to address complaints, schedule changes, and other pertinent information.
6. Manage and maintain the homecare schedule, ensuring consistency and appropriate matching of caregivers.
Note: This role requires to be on-call for one weekend per month to ensure quality of care.
**Skills/Qualifications**:
- Bachelor's degree in business management, healthcare, or a related field.
- 2-3 years of sales experience, preferably in the Home Care Industry.
- Willing to undergo background checks and drug tests.
- Strong understanding of customer needs, excellent time management, and people management skills.
- Ability to build and maintain client, referral, and internal office staff relationships.
**Characteristics**:
We're seeking a go-getter, self-starter with a positive attitude and a critical thinker. Someone who is enthusiastic, mature, a great public speaker, and able to build and maintain relationships. Ability to work independently or as part of a team is key, as well as being organized, efficient, and striving for more.
To apply, please submit your updated resume. We look forward to discussing this opportunity with you further.