Dispatcher/Administrative Assistant for a Plumbing Company

Dispatcher/Administrative Assistant for Plumbing Company

Englewood, CO, USA

A Perfect Plumber is a well-established residential and commercial plumbing organization located in Englewood, CO that has been serving the entire Denver Metro area since 2009.  We pride ourselves on honesty, integrity, and craftsmanship.  We are family owned and operated with a genuine interest in each of our employees. 

We are currently looking to hire a dispatcher/administrative assistant to join our office team. The priority of this position will be dispatching and optimizing our service technicians’ schedules. Our dispatcher gains understanding about our customers’ plumbing challenges and schedules service calls based on  the customer’s needs.

We offer competitive wages and a full line-up of benefits including:

- Paid Time Off

- Paid Holidays 

- Medical/Vision/Dental Insurance and More

- Professional Development

Responsibilities:

- Consistently answer phone calls in a professional manner

- Compassionately respond to customers’ plumbing concerns

- Efficiently schedule service calls in HouseCall Pro

- Maintain a full schedule of service calls for all technicians based on their skill set

- Proactively contact and schedule preventative maintenance services

- Ensure accurate documentation of necessary service call details

- Responsibly make critical scheduling decisions on behalf of the company

- Provide exceptional communication with both our customers and technicians regarding daily service calls and job details

- Update the lead, estimate, and job pipeline

- Maintain the preventative maintenance spreadsheet

- Collect job costing hours from technicians

- Light office duties

Future Responsibilities May Include:

- Scheduling and tracking equipment usage or rental

- Preparing information for and scheduling safety meetings

- Monitoring and scheduling vehicle maintenance and registration renewals

- Scheduling inspections, when necessary

- Assisting with job costing, as directed  

Key Qualifications:

- Computer savvy

- Courteous and friendly demeanor

- Anticipate change and respond well

- Able to quickly solve problems and be decisive

- Manage criticism professionally

- Communicate well

- Detail oriented

- Responsible