What are the responsibilities and job description for the Warehouse Supervisor position at A.P. Moller - Maersk?
Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We're seeking an experienced a Warehouse Supervisor is responsible for supervising warehouse staff, enforcing safety and regulatory controls specific to tobacco handling, maintaining inventory accuracy, and delivering on customer KPIs and contractual service levels. This role balances people leadership with hands‑on operational oversight to ensure on‑time, compliant distribution and storage.
WHAT WE OFFER:
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.
Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
KEY RESPONSIBILITIES:
Someone with:
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
WHAT WE OFFER:
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.
Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
KEY RESPONSIBILITIES:
- Supervise daily warehouse operations: manage receiving, put away, picking, packing, and dispatch to meet customer SLAs.
- Enforce safety and security: maintain a safe workplace, enforce PPE, lock‑and‑key controls, and restricted access for excise goods.
- Ensure regulatory and customer compliance: follow tobacco‑specific SOPs, excise documentation, traceability, and audit readiness.
- Lead and develop staff: coach teams, run shift briefings, manage attendance, and support performance reviews.
- Coordinate with carriers and customer contacts: schedule inbound/outbound movements and resolve shipment exceptions.
- Drive continuous improvement: identify process improvements, reduce waste, and support cost control initiatives.
- Report and escalate prepare daily/weekly operational reports and escalate issues to management and the customer as required.
- Conduct weekly Gemba walks and safety inspections, with full documentation and corrective action follow-up.
- Facilitate weekly Toolbox Talks and promote a proactive safety culture within the outbound area.
- Ensure full adherence to Maersk HSSE standards and contractor compliance requirements.
- Maintain zero safety incidents by embedding awareness and safe working practices.
Someone with:
- Grade 12 / Matric or equivalent qualification.
- Minimum 3–5 years warehouse supervisory experience in a 3PL or high‑security environment.
- Experience with WMS and inventory control; familiarity with barcode/RFID systems preferred.
- Forklift and equipment certification where applicable.
- Strong communication and leadership skills with proven ability to manage shift teams and customer interactions.
- On‑time dispatch rate; inventory accuracy; order pick accuracy; safety incident rate; customer satisfaction / SLA compliance.
- Role requires adherence to strict security and age‑restriction policies for tobacco products, participation in audits, and occasional overtime during peak periods.
- The supervisor must maintain confidentiality and integrity in handling excise‑sensitive inventory
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.