What are the responsibilities and job description for the Senior Client Advisor position at A.P.C.?
Description:Position Summary: As an A.P.C. Senior Client Advisor you are a natural leader who takes ownership in all areas of client service and store operations. You are eager to learn, maintaining personal knowledge of the latest developments and procedures at A.P.C. as well as business trends at your store. You will reach store and personal sales goals while executing store operations on deadline. As a Senior Client Advisor, you are an ambassador of the brand who demonstrates impeccable presentation and behavior, following A.P.C.’s selling ceremony in order to deliver outstanding and consistent customer service. You will have a dynamic approach to deliver results, demonstrating success in maintaining relationships with internal clients while fostering new connections with external clients to grow the business.Sales:Achieve assigned individual and store goalsServe customers according to the standard of A.P.C.’s selling ceremony;Create an exceptional client experience. Strive to meet all client requests while exceeding their expectations.Demonstrate expertise in selling across all product categories; always delight the client with tailored recommendations and expert brand/product knowledge.Develop loyalty with the A.P.C. clientele through genuine relationship building and communication via in-house clienteling toolsBuild and maintain a personal client book. Ensure qualitative monitoring and updating of customer information (CRM).Challenge and motivate staff to achieve daily goals using company incentives and group meetings to keep the team updated, focused and energized.Ensure team is adhering to A.P.C.’s selling ceremony standards at all timesOperationsTake full responsibility for the store in the absence of the store manager, leading by exampleAssist in organizing team’s daily work and ensure efficiency in all areasOpen and close the store according to A.P.C.’s procedureMaintain visual displays of the products with respect to A.P.C.’s visual standardsAssist in general housekeeping and maintenance of the store imageFollow A.P.C.’s grooming and uniform guidelinesAdhere to company policies and operating procedures. Enforce policies as needed with staff.Provide daily feedback to team to improve individual and store performanceAssist in inventory management and maintain shrinkage levels below targetMaintain a safe working environmentUndertake ad-hoc projects, including onboarding and training new hiresCompetencies required:Customer serviceStrong organizationComputer literacy Results drivenTeam orientedAdaptable/flexible Verbal and written communication skillsLeadership skillsPhysical requirements:Ability to be mobile on the sales floor for extended period of timeAbility to lift boxes (as much as 40 lbs)Availability to work mornings/evenings, weekends, bi-annual inventory and holiday seasonExperience requirements:3 years prior experience within a retail environment with a focus on sales and customer service1 years prior experience in a leadership role within a retail environmentRequirements:
Salary : $20 - $23