Shelter Advocate (PT) - Apache Junction, AZ

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

Job Summary:
The Shelter Advocate provides trauma-informed, client-centered support and crisis intervention services to individuals and families residing in A New Leaf’s domestic violence shelter. This role is responsible for ensuring client safety, completing documentation, and helping facilitate access to internal and external resources. The advocate works collaboratively with case managers, outreach staff, and other team members to maintain a secure, welcoming, and organized environment.
Pay: $18-$20 DOE
Schedule: Sunday, 6 am-4 pm, Monday 6 am-4 pm, and Tuesday 6 am-9 pm
Location: Apache Junction, AZ

Required Orientation:
Our New Hire Orientation takes place during your first week of employment: Monday–Friday | 8:30 AM–5:00 PM | HR Campus in Mesa, AZ
Early release may be granted upon completion of all orientation requirements. Please note: orientation is not available during evenings or weekends.

Qualifications:Education:

• High School Diploma or GED required.
• Associate or Bachelor’s Degree in a related field, preferred.
• Bilingual verbal communication skills in Spanish, preferred.

Experience:

• Experience working with individuals impacted by domestic violence, homelessness, or economic disadvantage, preferred.
• Knowledge of and/or experience with trauma-informed practices required.
• Knowledge of local and regional community resources.
• Working Conditions/Physical Requirements:
• Primarily shelter-based work with occasional travel to various locations for meetings, client transport, or site visits.
• Ability to stand, walk, and sit for extended periods while assisting clients, performing assessments, and documenting in the shelter.
• Occasional lifting of up to 25 lbs. for materials, supplies, or client-related items.
• Standard shelter environment, with exposure to typical shelter equipment and tools, such as phones, computers, and office supplies.
• Ability to manage multiple tasks and respond to urgent needs in a fast-paced, crisis-driven environment.
• Must maintain confidentiality and professionalism in all client interactions and documentation.

Responsibilities:
1. Role model appropriate behaviors to callers and clients in the shelter, at all times, utilizing trauma-informed principles and practices
2. Provide crisis intervention, domestic violence information, and resources and referral services to callers/clients at the shelter.
3. Perform intake screenings, lethality assessments, and basic needs assessments for potential clients (as relevant to program/client needs).
4. Provide supportive services to clients in the shelter and assist case managers with client needs.
5. Establish/maintain client files and documentation, including requesting paperwork, and filing all documentation in a timely, accurate, and thorough manner.
6. Complete accurate documentation in the database and all program paperwork in a timely, correct, and thorough manner.
7. Be responsible for issues relating to admission and discharge, in conjunction with the program's definition and policies as relevant to program/client needs.
8. Access community resources to support the coordination of services for clients.
9. Participate in required client care supervision on a regular basis as required by A New Leaf policy.
10. Facilitate monthly groups as required by the program.
11. Engage with the current individual and group volunteer base to maintain and grow continuing support.
12. Maintain the volunteer calendar and resident newsletter. Oversee volunteer group activities and provide program tours.
13. Create and maintain current wish lists and accept donations on behalf of the program.
14. Be available and responsive to families and individuals during hours on shift.
15. Maintain the ability to drive agency passenger van to transport clients and complete other duties, as needed, and/or drive personal vehicle to conduct program business (mail runs, grocery shopping, etc.).
16. Assist with maintaining program appearance through cleaning and organizing internal/external offices, property, equipment, and agency vehicles. Report repairs and maintenance needs as appropriate.
17. Assist with the organization and distribution of donations. Assist with inventory of supplies, including, but not limited to, clothing, hygiene items, food, and office supplies.
18. Communicate with hotel/motel and/or transportation agencies for client placement in Emergency Crisis Response (ECR) and convey information appropriately to law enforcement/placing agency, as well as to CAAFA Outreach.
19. Support administrative staffing.
20. Monitor security of the property through hourly ground checks. Review all communication resources (emails, shift reports, logs, staff meeting notes, etc.) to stay up to date on milieu, structure, changes, events, and client/program needs.

Compliance Requirements:

• Must Be At Least 21 Years of Age
• Class One Fingerprint Clearance Card
• Central Registry Background Check
• Drug Screening
• CPR/First Aid Certification
• Valid Unrestricted Driver’s License
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

Responsible To: Program Supervisor
Supervisory Responsibilities: None

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records.
A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.

BENEFITS PACKAGE:
All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment.
For full-time employees, we also provide the following as part of the total compensation plan: Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.

Salary : $18 - $20