What are the responsibilities and job description for the Housing Navigator - Surprise, AZ position at A New Leaf?
Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.
Job Summary:
The Housing Navigator provides onsite support to individuals and families experiencing homelessness or housing instability. Under supervision, this role assists with triage, intake, documentation, benefits applications, Coordinated Entry (CE) workflows, and accurate data entry into HMIS and Apricot. The Housing Navigator follows established program procedures, upholds safety and confidentiality, and delivers services in alignment with A New Leaf’s mission and funder requirements.
Salary: $21-$24 HR
Schedule: Mon - Friday 2pm - 10pm
Location: Surprise, AZ
Qualifications:
Education:
- High School Diploma/GED required.
Experience:
- Minimum 1–2 years of direct case management experience in a related field.
- Bilingual (English/Spanish) preferred.
Responsibilities:
- Maintain a defined caseload under supervision, following established workflows and service plans. Complete basic housing navigation plans, track participant action steps, and escalate barriers to the Program Manager or senior staff as needed.
- Provide triage and intake services, identifying immediate participant needs and making warm handoffs to appropriate onsite providers or program staff.
- Assist participants with obtaining required documentation such as identification, income verification, and other eligibility documents needed for housing or benefits.
- Support participants with applications for entitlement benefits such as AHCCCS and SNAP using trauma-informed practices.
- Connect participants to Coordinated Entry workflows, scheduling and updating assessments, and making referrals according to Continuum of Care (CoC) guidance and program policies.
- Collaborate with community partners and housing providers as directed to support participant needs and case progress.
- Maintain accurate, timely case notes and data entry in HMIS and Apricot, ensuring compliance with funder and program reporting requirements.
- Maintain facility cleanliness and ensure equipment is safe and functional for staff and participants.
- Support resident client needs for individuals and families who are onsite within our shelter program.
- Complete Coordinated Entries (CEs) and work with all clients using trauma-informed practices.
Working Conditions/Physical Requirements:
- Shelter-based, onsite work at WVHAC; all client services and meetings occur onsite.
- Ability to sit for extended periods while working on a computer.
- Occasional lifting of up to 25 lbs. for materials or office supplies.
- Exposure to typical office equipment, such as computers, phones, and printers.
- Ability to manage multiple tasks and cases
- Must be able to maintain confidentiality and professionalism in all client and team interactions.
Compliance Requirements:
- Must Be At Least 21 Years of Age
- Class One Fingerprint Clearance Card
- DCS Central Registry Background Check
- Drug Screening
- CPR/First Aid Certification
- Therapeutic Options Training
- Valid Unrestricted Driver’s License
- Current Auto Liability Insurance
- 39 Month Motor Vehicle Record
- Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records.
A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.
BENEFITS PACKAGE:
All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment.
For full-time employees, we also provide the following as part of the total compensation plan: Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.
Salary : $21 - $24