External Job Posting: Front Window Dispatcher

Location: A National Transit, LLC
Department: Dispatch
Reports To: Dispatch Manager
Status: Full-Time

Position Summary:

We are seeking a detail-oriented and highly organized Front Window Dispatcher to join our team. This role is crucial in coordinating daily dispatch operations, managing communication between field units and the command center, and ensuring smooth and efficient service delivery. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the ability to adapt to a fast-paced environment.

At A National Transit, we believe in growing and promoting from within. This is an excellent opportunity for current team members looking to take the next step in their careers. If you have experience in operations, dispatch, or customer service and are ready to expand your skills, we encourage you to apply!

Key Responsibilities:

• Route Coordination & Reporting:
  • Coordinate and push out daily routes.
  • Prepare and email the morning report by 7 AM.
  • Complete and distribute the 11:30 AM report.
  • Monitor and adjust routes for efficiency and accuracy.
  • Fill out roll-out details up until the PM shift.
  • Print and distribute prior day route productivity and on-time compliance reports; include Friday-Sunday reports on Mondays.
  • Complete the full day off-the-lot report by 5:00 PM.
  
  
• Driver & Operations Support:
  • Adjust operator names in Trapeze under the run tab for the day.
  • Correct route errors and edit trips as needed.
  • Continuously scan routes to schedule lunch breaks.
  • Contact operators scheduled for overtime for the following day.
  • Monitor driver sign-in sheets and uniform compliance throughout the day.
  • Assist drivers in locating destinations.

• Communication & Incident Handling:
  • Answer and manage incoming calls professionally.
  • Ensure proper use of radio communication and 10-codes.
  • Handle all accidents and incidents properly and promptly.
  • Document all driver callouts (early/late starts and finishes).

• Administrative & Compliance Tasks:
  • Scan and email all manifests to management daily.
  • Send timesheets to payroll daily.
  • Manage the cash mobility report.
  • Print manifests for the next day.
  • Prepare on-time compliance reports at 8:00 PM and 11:00 PM.

Shifts Available:

• Mid-Day Shift (Option 1): 10:00 AM - 6:00 PM
• Mid-Day Shift (Option 2): 9:00 AM - 4:00 PM
• Closing Shift: 4:00 PM - 2:40 AM

Training Schedule (6 Weeks):

• Weeks 1 & 2: Morning Shift (2:40 AM - 10:00 AM)
• Weeks 3 & 4: Mid-Day Shift (Choose between 10:00 AM - 6:00 PM or 9:00 AM - 4:00 PM)
• Weeks 5 & 6: Closing Shift (4:00 PM - 2:40 AM)

This structured training program ensures new team members are fully trained on all shifts and prepared for any scheduling needs.

Qualifications & Requirements:

✅ Strong communication and interpersonal skills
✅ Excellent judgment, multitasking, and problem-solving abilities
✅ Outstanding customer service skills
✅ Professional phone demeanor
✅ Ability to work independently
✅ Previous experience in dispatch, customer service, or scheduling

Preferred:

✅ 3-5 years of relevant experience
✅ Experience with Trapeze scheduling software
✅ Proven ability to work independently and handle multiple tasks
✅ Strong analytical and problem-solving skills

Why Join Us?

At A National Transit, we are committed to fostering growth within our organization. We prioritize promoting from within, providing employees with opportunities to advance their careers and develop new skills. If you're looking to step into a leadership role, gain valuable experience, and take on a more dynamic position, this is your chance!