Export Specialist I

This will be a hybrid position with up to three days of in office work required. It will follow a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule.

This position is primarily responsible for coordinating and managing air freight shipments from origin to destination, which includes quoting, preparing documentation, booking with airlines, and ensuring compliance with regulations.  Key responsibilities include managing logistics, liaising with customers, vendors, carriers and partnering agents, as well as troubleshooting any issues that arise.

Job Responsibilities:

• Shipment coordination. Arrange for inland pick-up, booking cargo space with airlines and manage the end-to-end movement of shipments

• Determines best methods for shipping to ensure customer satisfaction; thereby retaining existing business and attracting new business

• Provide accurate pricing to customers and partnering agents

• Traces shipments and routes freight accordingly

• Documentation and compliance. Prepare and process all necessary export documents, such as bill of lading, AES export clearance filings.  Ensure compliance with all relevant national and international regulations, including IATA, TSA and customs laws

• Serve as the main point of contact for clients, providing shipment status updates and resolving issues to ensure customer satisfaction

• Communicate professionally with customers, sales executives, carriers, vendors and overseas agents to ensure smooth operations

• Address and troubleshoot any problems that arise during the shipping process and escalate issues to management when necessary

• Maintain accurate and clean data in the operations system Ensure all billing requirements are met Cross-trains in additional responsibilities

• Performs additional duties as assigned by management

Required Qualifications:

• High School diploma/GED

• 2 years of recent Air Export experience 

Competencies:

 All Deringer employees should be fully committed to the Core Values: 

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability    

 In addition, the following competencies are specific to this position: 

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. 

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. 

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. 

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. 

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. 

Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work.    

Ready to join our team? 

A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life.   

Disclaimer:  

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.