What are the responsibilities and job description for the Business Service Representative position at A.M. Leonard?
About Us:
A.M. Leonard is a leader in the horticultural tool and supply industry, dedicated to providing quality products and exceptional customer service. With over a century of experience, we are committed to innovative solutions that help our customers succeed. We are looking for an enthusiastic and driven Business Service Representative to join our team and contribute to our growing success in the horticultural industry.
Hourly Rate: $17.00 Monthly & Quarterly Bonus Opportunities
Overview
Join a growing team where your voice and relationship-building skills truly matter. As a Business Development Representative, you'll be the personal connection behind A.M. Leonard’s marketing efforts—bridging digital campaigns with real human engagement. Your work helps customers feel supported, understood, and confident in choosing us over online-only competitors.
This role is ideal for someone who enjoys learning about the industry, conversations, values customer relationships, and wants to play a key part in driving business growth.
What You’ll Do
Marketing Support & Lead Development
Marketing Support & Outreach
We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.
Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.
Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.
Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.
Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.
___________________________________________________________________________
We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.
AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
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A.M. Leonard is a leader in the horticultural tool and supply industry, dedicated to providing quality products and exceptional customer service. With over a century of experience, we are committed to innovative solutions that help our customers succeed. We are looking for an enthusiastic and driven Business Service Representative to join our team and contribute to our growing success in the horticultural industry.
Hourly Rate: $17.00 Monthly & Quarterly Bonus Opportunities
Overview
Join a growing team where your voice and relationship-building skills truly matter. As a Business Development Representative, you'll be the personal connection behind A.M. Leonard’s marketing efforts—bridging digital campaigns with real human engagement. Your work helps customers feel supported, understood, and confident in choosing us over online-only competitors.
This role is ideal for someone who enjoys learning about the industry, conversations, values customer relationships, and wants to play a key part in driving business growth.
What You’ll Do
Marketing Support & Lead Development
- Engage prospects through outbound calls that complement digital marketing campaigns
- Quickly follow up with marketing-qualified leads to keep momentum moving
- Reach out to existing customers with warm, timely conversations about seasonal products and promotions
- Provide a personal touch to email marketing with targeted follow-up calls
- Share customer insights to help shape future marketing strategies
- Introduce and promote the Pro business rewards program
- Track lead quality and campaign results to help the team continuously improve
- Create meaningful, positive customer interactions that elevate their experience
- Have consultative conversations to understand customers’ needs and challenges
- Recommend products and solutions that support their seasonal planning
- Build rapport with small to mid-size businesses that value regular personal contact
- Serve as a knowledgeable resource by answering questions and offering expert guidance
- Represent A.M. Leonard’s commitment to exceptional service in every interaction
- Accurately process inbound orders and assist with customer inquiries
- Route complex issues to the proper departments when needed
- Update customer records with accurate and helpful information
- Assist with account setup, Pro enrollment, and basic troubleshooting
- Support the team during peak seasons with order processing and customer communication
Marketing Support & Outreach
- Lead Follow-Up: Contact marketing-qualified leads within 24–48 hours
- Campaign Completion: Execute outbound marketing campaigns on schedule
We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.
Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.
Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.
Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.
Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.
___________________________________________________________________________
We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.
AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
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Salary : $17 - $60