Administrative Assistant

Job Description

We are looking for a detail-oriented Administrative Assistant to support the daily operations of our growing Heating, Air Conditioning, and Plumbing business. The duties for this position will continue to expand as our business grows and has a lot of growth potential within the company. You will assist with customer inquiries, job scheduling, and internal documentation.

Key Responsibilities

• Answer calls and manage customer intake.
• Support scheduling and technician dispatch.
• Assist with data entry, filing, reporting, and team coordination.
• Contacting customers to schedule installations, inspections, and maintenance
• Submitting permit applications for installations
• Assist with Customer Satisfaction Quality Checks
• Assist with Marketing Efforts and Customer Retention Projects

Requirements

• Prior experience with HVAC or Plumbing work is a plus.
• Prior experience with QuickBooks Online and Housecall Pro is a plus.
• Comfortable with Google Workspace or MS Office applications
• Excellent organizational and communication skills
• Ability to multitask and prioritize in a busy environment.
• In-Office position in Garner, NC M-F 8:30-5

What We Offer

• Competitive Pay
• Friendly and Supportive work environment.
• Benefits after 90 days: Vision, Dental, and Life Insurance, a health insurance stipend, 401k match, major holidays paid, 10 days of PTO, plus additional PTO days after 3 years of employment.
• Overtime potential during peak seasons

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $20