Customer Service Specialist

A-Line Staffing is now hiring a Full-Time, On-Site, Patient Access Service Specialist in Pittsburgh, PA!

We are seeking motivated, detail-oriented Call Center / Customer Service Specialists to join a growing Specialty Pharmacy team in Pittsburgh, PA!

This is an entry-level opportunity for individuals who enjoy helping others, providing excellent customer service, and working in a fast-paced healthcare environment.

In this role, you will assist patients with insurance-related inquiries, prescription services, billing concerns, and financial assistance programs while ensuring a positive patient experience.

Patient Access Specialist Compensation

• The pay for this position is $16.73/hr – goes to $17.50/hr if converted
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Patient Access Specialist Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Required Availability for this position is Monday–Friday, 8AM-8PM (40 hours per week)

Patient Access Specialist Responsibilities

• Make primarily outbound calls to patients, healthcare providers, and insurance companies to coordinate specialty medication services and ensure patients receive their prescribed treatments.
• Communicate with patients regarding their specialty medications, prescription status, insurance coverage, and next steps in the fulfillment process.
• Contact healthcare providers to obtain necessary prescription information, request documentation, and assist with prior authorizations.
• Work directly with insurance companies to verify coverage, resolve claim rejections, and address insurance-related issues that may delay medication access.
• Assist patients with navigating insurance requirements, billing concerns, copay assistance, and available financial assistance programs.
• Follow up with patients, providers, and insurance representatives to obtain missing information and ensure prescriptions are processed in a timely manner.
• Serve as a liaison between patients, healthcare providers, and insurance companies to help coordinate care and eliminate barriers to obtaining specialty medications.
• Research and resolve issues involving insurance denials, prior authorizations, appeals, and medication coverage.
• Accurately document all calls, patient interactions, insurance updates, and resolutions in the appropriate systems.
• Handle occasional inbound calls from patients, providers, and insurance representatives regarding specialty pharmacy services.

Patient Access Specialist Requirements

• Previous customer service or call center experience preferred.
• Healthcare, pharmacy, medical billing, or insurance experience is a plus.
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer systems and accurately entering data.
• Ability to handle sensitive patient information professionally and confidentially.
• Dependable, organized, and comfortable working in a fast-paced environment.
• Must be able to work onsite in Pittsburgh, PA.
• Must be available to begin training on November 16, 2026.
• Must successfully complete required pre-employment screening, including a background check and drug screening.

If you think this Patient Access Specialist position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting