EPIC Analyst

Title: IT Interface Analyst

Location: Troy, MI (Hybrid)

Schedule: Mon – Fri, 8:00AM – 5:00PM EST

Note: This is a W2 contract position – C2C, 1099, & 3 rd party candidates will NOT be considered

The IT Interface Analyst will lead the configuration effort of new interfaces and enhancements to existing interfaces for Epic applications and their corresponding ancillary systems. In this role, they will;

· Troubleshoot technical problems and conduct analyses for efficient program/application solutions in both Cloverleaf and Epic Bridges, which support client business processes, functional, and technical requirements

· Assist with activities to monitor and maintain a complex interface environment for efficient program/application operations, including functional and technical system balancing efforts

· Consult on integration solutions and architecture

· Coordinate solutions and planning with other IT teams

· Collaborate with Application Analysts, IT, and Operational areas to identify and resolve workflow impacts

· Direct and plan relevant workflow/dataflow sessions and manage resulting requirements changes with senior business sponsors

· Perform occasional training of end users for Bridges end user tools

· Collaborate with work teams, departments, system leadership, clinicians, staff, other IT groups, and technology vendors to define needs and facilitate solutions

· Provide input to estimate work effort and resource requirements for SOWs

· Manage medium-to-complex Epic and circle of support integration issues and critical support/enhancements issues in the HFHS HELIOS (Epic) systems

· Perform maintenance (routine requests), incidents resolution, testing activities, and assist teammates

· Work closely with Ancillary Departments, HELIOS Application Analysts, Operations, Epic, other technology vendors, and other IT groups to triage, diagnosis, and resolve all interface production support issues to the satisfaction of our customers

· Supervise the activities and efforts of 1-2 other Interface Analysts, providing leadership, mentoring and coaching on interface activities

Position Qualifications:

· 7 years of applicable work experience; 5 years of applicable experience in a Healthcare setting preferred

· Expertise with healthcare industry standard messaging formats (HL7, XML, ANSI x12) and demonstrated working knowledge of medical terminology

· Experience/exposure to the System Development Life Cycle (SDLC), with experience on at least two (2) major system implementations

· Strong technical experience, including knowledge of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing technical support, as well as the ability to articulate examples of workflows and processes associated with that experience

· Excellent communication and interpersonal skills

· Experience with EPIC Tapestry Utilization Management and/or Case Management, Appeals and Grievances, Membership/Eligibility and Enrollment Administration, Provider Management and/or Provider/Vendor Contracts, and/or Core preferred

· Experience with EPIC Business Intelligence Developer (BID), ideally on the payer side, or with Common Spec/DINE, creating, maintaining, and optimizing SQL queries, EPIC Clarity, EPIC Cogito, EPIC Caboodle Data Model, or Reporting Workbench Report and Extract development preferred

· Experience with Medicare line of business/regulations preferred

· Experience with EPIC Provider/Payer ‘shared instance’, or working for an integrated health plan, preferred

· Strong skill with SQL and/or PL/SQL preferred

· A minimum of a Bachelor’s Degree in Computer Science, Engineering, Mathematics/Statistics, Business, Healthcare, or other relevant field; Certifications in Epic Bridges and/or Cloverleaf Interface Engine preferred