What are the responsibilities and job description for the Customer Service Representative position at A.L.P. Lighting Components, Inc.?
Dickson, TN
A.L.P. is an international leader in designing, manufacturing, and distributing components for lighting and other technical industries. With world-class capabilities in plastics molding, metal fabrication, and other high-tech processes, A.L.P. offers challenging, rewarding job opportunities in a variety of career specialties. We are global in reach, with locations throughout North America and Europe.
Compensation is competitive. Our benefit package includes: Health, Dental, and Vision Insurance, 401k, generous paid time off, and tuition reimbursement. Employees enjoy a team atmosphere, advancement opportunities, and a learning culture that includes ongoing in-house training. Our employees are empowered to provide superior service and product performance to every customer.
FUNCTION : Manage the end-to-end processing of customer orders, including order entry, scheduling, and expediting, while delivering timely and professional responses to customer inquiries related to product, pricing, and order status. Serve as the primary point of contact for customer concerns, ensuring issues are resolved efficiently and communicated clearly.
RESPONSIBILITIES :
Monitor open orders and promise dates daily; escalate and expedite as needed to meet customer expectations.
Collaborate with Scheduling, Shipping, and Engineering teams to coordinate order changes and resolve issues.
Document and resolve customer concerns, escalating to leadership when appropriate to ensure closure.
Support pricing reviews, RMAs, and account maintenance requirements in alignment with company policies.
EDUCATION/EXPERIENCE REQUIRED :
2–3 years of customer service experience, preferably in a manufacturing or production environment.
Proficiency in Excel and Microsoft Office.
Strong written and verbal communication skills.
Preferred:
Post-secondary coursework.
Spanish language skills.
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Work Location: In person
A.L.P. is an international leader in designing, manufacturing, and distributing components for lighting and other technical industries. With world-class capabilities in plastics molding, metal fabrication, and other high-tech processes, A.L.P. offers challenging, rewarding job opportunities in a variety of career specialties. We are global in reach, with locations throughout North America and Europe.
Compensation is competitive. Our benefit package includes: Health, Dental, and Vision Insurance, 401k, generous paid time off, and tuition reimbursement. Employees enjoy a team atmosphere, advancement opportunities, and a learning culture that includes ongoing in-house training. Our employees are empowered to provide superior service and product performance to every customer.
FUNCTION : Manage the end-to-end processing of customer orders, including order entry, scheduling, and expediting, while delivering timely and professional responses to customer inquiries related to product, pricing, and order status. Serve as the primary point of contact for customer concerns, ensuring issues are resolved efficiently and communicated clearly.
RESPONSIBILITIES :
- Accurately enter and manage customer orders, validating product application, pricing, and delivery feasibility.
Monitor open orders and promise dates daily; escalate and expedite as needed to meet customer expectations.
Collaborate with Scheduling, Shipping, and Engineering teams to coordinate order changes and resolve issues.
Document and resolve customer concerns, escalating to leadership when appropriate to ensure closure.
Support pricing reviews, RMAs, and account maintenance requirements in alignment with company policies.
EDUCATION/EXPERIENCE REQUIRED :
2–3 years of customer service experience, preferably in a manufacturing or production environment.
Proficiency in Excel and Microsoft Office.
Strong written and verbal communication skills.
Preferred:
Post-secondary coursework.
Spanish language skills.
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Work Location: In person