Service Manager (Sewer Operations)

Location: Wheeling, IL

Schedule: Full-Time | Monday–Friday | 7:00 a.m. – 4:00 p.m.

Compensation: $110,000-150,000

Benefits:

• 100% Company-Paid Healthcare for Employee and their Dependents
• 4% 401(k) Match
• Paid Time Off & Holidays
• Opportunity to shape & grow significant arm of fast growing business

A&J Sewer Service

A&J Sewer Service is a family-owned and operated business that has been a leader in non-hazardous liquid waste hauling and sewer service throughout Chicagoland. We take pride in providing reliable, professional and courteous service to all our commercial & residential customers.

The Role

This not a standard office job or a “9-5.”

If you are willing to roll up your sleeves, a figure-it-out type and wanting to build something rewarding & tangible — keep reading.

We are looking for a Service Manager who is not afraid of muck and mire.

We want someone who is present in the field, visible to the team, and setting the standard every day**.**

Here’s what matters most:

• Driving daily execution across scheduling, routing, and field readiness
• Owning performance metrics including revenue, efficiency, and labor
• Leading, coaching, and holding technicians accountable

Every now and then, you may also assist with process improvements, hiring support, and cross-functional coordination with leadership.

Key ResponsibilitiesWin the Day (Daily Operations)

• Verify team scheduling, routing, and readiness each morning
• Monitor and deliver on daily revenue targets
• Assign trucks, partners, and start times for the following day
• Review dispatch board for routing efficiency, technician capability, and compliance

Own the Numbers

• Drive daily and weekly production targets across the fleet
• Review invoices for accuracy, collections, and gross margin compliance
• Manage direct labor costs and improve operational efficiency
• Verify, plan, and log all disposal activity while ensuring manifest compliance

Talent Development

• Conduct weekly 1:1 meetings with drivers and technicians
• Provide coaching, feedback, and hands-on training
• Identify and develop high-potential team members into future leaders
• Ride along with technicians regularly to maintain standards & gain insights

Maintain Standards and Compliance

• Oversee pre-trip inspections and required documentation
• Track vehicle maintenance, coordinate repairs, and manage vendors
• Enforce safety protocols in the field
• Review, manage & approve technician expenses and incentive requests

Report Up, Communicate Down

• Attend weekly leadership and business review meetings
• Proactively communicate field issues, staffing gaps, and equipment needs
• Translate company goals into clear expectations for the team

Attributes

• Bias for Action
• Takes Extreme Ownership
• Resilience
• Versatile
• Entrepreneurial
• Organized
• Servant Leader
• Competitive
• Resourceful
• Self-Starter

Qualifications

• 2–3 years of experience in field operations, service management, or similar role
• Experience managing CDL drivers or field service technicians strongly preferred
• Strong leadership presence — leads from the front in the field
• Ability to hold team members accountable while maintaining strong relationships
• Comfortable working with production metrics, reporting, and real-time decision making
• Strong organizational and communication skills
• CDL, liquid waste, sewer, or drain experience is a plus (not required)

About Us

At Great Lakes Wastewater (GLW) the parent company of A&J Sewer Service and Tidy Tank Plumbing, Sewer & Septic, our mission is to elevate the sewer and septic industry by delivering exceptional service with professionalism, quality, and transparency. We believe our team members are the foundation of our success, and we’re committed to creating an environment where they can thrive, grow, and take pride in the work we do every day.

Our core values — Professionalism, Customer Experience, Technical Expertise, Employer of Choice, and Growth Oriented is what guides everything we do. From keeping our fleet running safely, to serving customers with respect, to investing in our team’s development, we’re building a business that people are proud to work for.

Why Join Our Team?

A&J Sewer Service is part of Great Lakes Wastewater — a fast-growing, family-owned business of 50 incredible people. While many competitors have become corporate or PE-owned, we’re building something different:

• Family-owned, and people first
• Professional, reliable, and high integrity
• Customer-first in every interaction
• Invests in training, leadership development, and certifications
• Supports your goals and respects you as a person

Here, your leadership will directly impact our team, our customers, and the growth of our operations.

Watch this video to learn more about what it’s like to work here and be a part of our team:

https://youtu.be/B9a9s__H-nI?si=Ba_W3YCR1j5rfVUf

Let’s Talk

If you’re a hands-on leader who thrives in fast-paced field operations and enjoys building strong teams and getting dirty while doing it — we’d love to talk.

Equal Opportunity Statement

GLW is proud to be an equal opportunity employer. We do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.

Pay: $110,000.00 - $150,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $110,000 - $150,000