What are the responsibilities and job description for the Intake Coordinator position at A.I.M. Wellness?
Intake Coordinator – Mental Health Services
Job Summary
We are seeking a dependable, organized, and motivated Intake Coordinator to join our mental health team. This position plays an important role in helping daily operations run smoothly by assisting with the intake process, communicating with clients and staff, and providing general office support as needed.
The ideal candidate is comfortable working in a high-traffic, fast-paced environment where multitasking, attention to detail, professionalism, and strong communication skills are essential. Previous experience in mental health, healthcare, intake coordination, or an administrative office setting is preferred, but a willingness to learn and a positive attitude are equally important.
Key Responsibilities
- Assist with the intake process, including gathering information, completing paperwork, and coordinating client appointments.
- Communicate professionally and effectively with clients, families, staff, and outside providers as needed.
- Answer incoming phone calls, respond to inquiries, and direct communications appropriately.
- Maintain accurate client records, paperwork, and electronic files while following confidentiality requirements.
- Perform general office and administrative duties, including filing, data entry, scheduling, and organizing documents.
- Provide coverage and assistance in other office areas as needed to support daily operations.
- Help manage competing priorities in a busy environment while maintaining professionalism and accuracy.
- Support the team with additional duties as assigned.
- This is a in office position based out of our Radcliff location but will support all offices with scheduling intakes
Qualifications and Skills
- Previous experience in mental health, healthcare, intake coordination, customer service, or administrative support is preferred.
- Strong verbal and written communication skills.
- Excellent multitasking, organizational, and time-management abilities.
- Ability to work efficiently in a high-volume, fast-paced environment.
- Strong attention to detail and the ability to follow established procedures.
- Professional, friendly, and compassionate approach when interacting with clients.
- Ability to adapt to changing priorities and assist where needed.
- Basic computer skills and the ability to learn electronic record systems.
- Ability to maintain confidentiality and handle sensitive information appropriately.
What We’re Looking For
We are looking for someone who is proactive, flexible, team-oriented, and ready to step in wherever support is needed. The right candidate will understand the importance of creating a positive first impression for clients while helping maintain an organized, efficient, and welcoming office environment.
If you enjoy working with people, staying organized, and being part of a team that supports mental health services, we encourage you to apply.
Pay: $15.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Work Location: In person
Salary : $15 - $21