Premium Receivable Collections Specialist

Ask Yourself This...

Do you enjoy solving new problems every day? Are you driven by working in a fast-paced collections environment? Do you have an above average attention to detail and strong commitment to completing tasks on time? Then join us as a Collections Specialist in Burlington, MA!

At A.I.M. Mutual Insurance Companies, we are committed to setting the standard in service excellence. We are guided by our founding principles to help employers effectively manage their workers’ compensation program, providing quality services to injured workers and creating safe workplaces. We are one of the largest regional workers' compensation specialists, and we credit our staff for putting their service-oriented work ethic and workers' compensation insurance knowledge into practice, every day, in all they do.

What we do...We provide a workers' compensation experience that ensures peace of mind for all.

Why we do it...To protect and support the well-being of all New England workers and their families.

How we do it...

• Listening with empathy
• Acting with compassion
• Doing the right thing
• Succeeding through collaboration

What You'll Do

The Collections Specialist is responsible for managing a portfolio of accounts in the Premium Receivables department to reduce the company’s Statuary 90 balance. Primary responsibilities include billing, maintaining insured customer accounts, and collection on delinquent accounts. This position offers a hybrid working schedule after an initial training period.

Essential Functions:

• Determine which accounts require reminder letters, delinquent letters, billing statements, calls and/or emails.
• Verify audit status on policies with past due balances.
• Review, maintain, and create various reports to ensure all accounts are being managed on a monthly basis, in particular, aged receivable and terminated reports.
• Manage inbound calls/emails regarding bills, balances, and the collection of past-due balances.
• Determine which accounts require reporting of noncompliance and assignment to collection agency.
• Create Write Off and Collections packages for approval.
• Confirm and update system with Collection Agency's account status using portals or reports provided by agencies.
• Generate and maintain quarterly cash reports providing Collection Agency's statistics.
• Follow up on promises to pay and pay arrangements with the Policyholder.
• Work with team members to identify account recovery opportunities.

We're looking for someone that has:

• a minimum of an associate degree along with relevant work experience or a bachelor’s degree is strongly preferred,
• the ability to work independently and organize and prioritize work,
• exceptional communications and customer service skills,
• proficiency with Microsoft Office products, most notably Excel,
• and a strong attention to detail, along with problem solving and analytical skills.

Prior work in a call center and/or collections environment is preferred.

At A.I.M. Mutual Insurance Companies, we are committed to building a diverse and inclusive workplace, and we believe that all people are capable of great things. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Why work for us?

At A.I.M. Mutual, we recognize the importance of having a highly experienced staff to meet day-to-day customer needs. Come be a part of a great team of people that strives to surpass customer expectations every day. Working for A.I.M. Mutual is not just a job, it’s a career.

We proudly offer robust compensation and benefits packages, including:

• 35-hour work week
• Summer hours June through September
• Medical, dental, and vision plans
• Employer-sponsored retirement plan with matching employer contribution
• Company-paid life and disability insurance
• Paid time off and generous holiday time

Thank you for your interest in joining the A.I.M. Mutual Insurance team!