What are the responsibilities and job description for the Case Specialist II- Internal Case Manager Applicants Only position at A&I Avenues?
Purpose of Position-
A Case Specialist provides enhanced case management to a small caseload of Boulder County residents enrolled in an HCBS Waiver who are diagnosed with IDD, a Brain Injury or Autism, who have ongoing, intense needs. Case Specialist supports individuals in a thorough, robust way which prevents crisis, emergency or urgent situations from occurring.
Essential Duties/Responsibilities-
- Establishes and maintains increased knowledge about the HCBS waivers and offerings.
- Attends regular case management team meetings to stay engaged with current rules/regulations and policies/procedures regarding case management.
- Stays up to date on community resources and shares responsibility in updating the Resource Library.
- Provides ongoing case management services for a small caseload of either adults or children living in Boulder County who have ongoing, intense needs.
- Participates in IDT, Completion of timely, accurate, professional case notes within established deadlines, completes service plan revisions, IP meetings and assessments as needed.
- Ensures all required documentation for ongoing funding and benefits is in accordance with applicable Federal, State, and Imagine! rules and regulations.
- Provides troubleshooting for issues when generating service plans in the designated state system and subsequent correspondence with the state to resolve such matters.
- Collaborates with local advocacy agencies, public assistance programs, service providers and when necessary, child/adult protection services, and law enforcement.
- Establishes and maintains expertise in various types of Medicaid, Medicare, SSI, SSDI, Trusts, TANF, subsidized programs, housing and other public benefits.
- Establishes and maintains relationships with the Boulder County Department of Human Services (DHS). Works closely with DHS to prevent or remedy service eligibility breaks due to Medicaid recertification requirements.
- Establishes and maintains relationships with local SSA offices. Navigates individuals’ challenges with SSDI/SSA and assists in solution development and implementation.
- Communicates with and helps individuals navigate the public benefits and resources for which they are eligible including Housing Choice Vouchers.
- Provides caseload coverage in times of high turnover.
- Regularly attends Application Workshops
- This position requires regular use of a personal mobile device such as a smartphone or tablet.
- This position requires regular use of a personal vehicle with liability insurance that meets Imagine! standards.
- Other duties as assigned
Job Qualifications -
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Knowledge, Skill, and Ability: |
· Solid skills in working with people with developmental disabilities and/or their families. · Solid independent judgment and discretion in monitoring, advising, and advocating for individuals and their families. · Strong knowledge of family dynamics. · Ability to work independently and prioritize tasks/goals for self and others. · Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems. · Ability to work effectively in a team setting. · Effective and professional written and verbal communication skills with individuals and groups at all professional levels. · Strong planning and organizational skills. · Effective and creative negotiator and problem solver. This includes an ability to provide crisis intervention as well as mediate disputes. · Ability to work efficiently with various technology including word processing software, e-mail, databases, medical software and general internet skills. · Possession of a valid driver’s license and ability to meet Imagine! driving requirements. |
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Training/Education: |
· Bachelor’s Degree in Human Services highly preferred.
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Experience: |
· One-year experience as a Case Manager required. · Experience with public benefit systems highly preferred. |
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Working Environment/Physical Activities |
· Requires the ability to travel to various locations to meet with families, providers, etc. · Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment. · Ability to respond to emergency situations as-needed. |
This position may be eligible for a hybrid work arrangement based on business needs, the essential functions of the position, and Company approval. Hybrid work is not guaranteed and is not considered a term or condition of employment. Eligibility for hybrid work is determined at the Company's sole discretion and may be based on factors including, but not limited to, job responsibilities, employee performance, productivity, attendance, and business operational needs.
The Company reserves the right to modify, suspend, or discontinue any hybrid work arrangement at any time, with or without notice, in accordance with applicable Colorado law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This is an hourly, non-exempt position, and all duties can be completed in a 40-hour work week. Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.