Assistant Director of Case Management - INTERNAL APPLICANTS ONLY

Purpose of Position- Responsible for oversight and leadership of day-to-day operations for Case Management, including Intake, Ongoing, and Children’s Case Management, and internal business support functions for all Case Management.  Ensures quality of services, regulatory compliance, and financial viability. Effectively supports the Chief Program Officer in managing a variety of client relations and experiences, to ensure efficiency, manage costs, support decisions, and enhance department productivity and effectiveness. 

Essential Duties/Responsibilities

• Provide supervision and leadership for all aspects of Case Management.
• Monitor and report on all program-related concerns as needed to ensure program quality and regulatory compliance.
• Ensure quality of services through staff, client, family and stakeholder satisfaction, in accordance with the state’s departmental mission and goals.
  • Assist Chief Program Officer in conducting the annual planning and evaluation of the quality and quantity of services.
  • Advise the Chief Program Officer on current and anticipated matters which may impact consumers and staff.
• Manage the ongoing operation of Intake activities in collaboration with the Intake Program Manager.
  • Oversee referrals, assessment, eligibility, and assignment of new clients.
  • Identify significant issues impacting individuals and families. Ensure that analyses, plans and strategies are developed to address such issues.
  • Complete reports, surveys and requests for information as needed.
• Manage the day-to-day operation of Ongoing Case Management activities in collaboration with the LTSS, IDD, and Children’s Program Managers.
  • Monitor performance metrics on an ongoing basis including the completion of Continued Stay Review assessments, Monitoring Contacts, Critical Incident Reports
  • Identify significant issues impacting individuals and families. Ensures that analyses, plans and strategies are developed to address such issues.
  • Completes reports, surveys and requests for information as needed.
• Collaborate with the Chief Program Officer to develop and implement programs, processes, and quality improvement initiatives.
• Develop and maintain strong relationships with local, state, and national agencies.
• Ensure A&I Avenues representation on councils, committees, and various task forces.
  • Ensure relevant system information is disseminated to department staff for regulatory compliance purposes.
  • Coordinate data collection activities for internal and external reporting.
• Compile, submit and report on grants.
• Coordinate agency appeals in collaboration with the Chief Program Officer by compiling appeal packets, submitting motions to the Office of Administrative Courts, coordinating agency representation in appeal hearings and providing back up representation for hearings if necessary.
• Manage the day-to-day operation of Crisis Management activities in collaboration with the Crisis Specialist.

Other Duties/Responsibilities  

• Advocate for the development of services/supports needed, but not available, for people with developmental disabilities and/or their families.  
• If position occupant has M.S.W., may supervise or assist in supervision of social work interns placed at A&I Avenues.   
• Other duties as assigned.   

Job Qualifications 

Education

• Bachelor’s degree in human services, healthcare, social work, psychology, human development, or a similar field to Intellectual/Developmental Disabilities services required. 
• Master’s degree in human services, healthcare management, business management, or related field preferred. 
• A minimum of five years working in the Long-term Services and Supports field or similar related experience required. 
• Three years’ supervisory experience required. Five years preferred.

Knowledge, Skills, and Abilities

• Well-developed knowledge of the Long-term Services and Supports systems in Colorado. This includes knowledge of services and support for target populations, rules and regulations, as well as current issues and trends. 
• Expert skill with customer relationship management. 
• Effective written and verbal communication skills with individuals and groups at all professional levels.  
• Effective and creative negotiator and problem solver
• Ability to work independently and prioritize tasks/goals for self and others. 
• Ability to work autonomously and productively while remote.  
• Ability to work effectively with contemporary technology, including various software, cloud computing, social media, and virtual workplaces.  
• Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.   

Other Requirements/Expectations

• Office and remote hybrid work. Some travel in Boulder/Denver metro area. 

• Possession of a valid driver’s license and ability to meet A&I Avenues’ driving requirements.  
• This position requires regular use of a personal mobile device, such as a smartphone or tablet. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.