Administrator / Chief Operating Officer (COO) - Home Health and Hospice

Job Title: Administrator/Chief Operating Officer (COO) - Home Health and Hospice

Location: Katy, Texas (On-site and Field).

Company: A Hug Away Healthcare, Inc.

About Us

A Hug Away Healthcare is a veteran, woman, and minority-owned agency with over 15 years of heart-led service in home health, hospice, wound care, and medical equipment and supplies. With a strong reputation, compassionate leadership, and growing impact across Texas, we are seeking an administrator to support and scale our multi-division services while maintaining the high standard of care our name is known for.

Position Overview

We are looking for a dedicated, hands-on leader to oversee operations across our Home Health, Hospice, Wound Care, and Medical Equipment & Supply Division. This role requires a balance of strategic thinking and day-to-day operational oversight, ensuring compliance, managing budgets and billing practices, supporting survey readiness, and leading with compassion and integrity. The right candidate will also be capable of serving as the acting leader in the absence of the owners.

Key Responsibilities

• Oversee daily operations and growth for home health, hospice, sitter, and wound care services.
• Ensure compliance with all federal and state regulations, including CMS, DADS, and OSHA.
• Serve as the primary contact for state surveys and audits in the absence of the owners.
• Supervise and support department heads, including clinical supervisors, billing, intake, HR, and logistics.
• Manage budgeting, financial tracking, and oversight of billing practices across all service lines.
• Understand and ensure compliance with Medicare guidelines, LCDs, and documentation requirements for medical equipment.
• Monitor and manage key performance metrics and reporting.
• Collaborate with leadership to implement growth strategies and process improvements.
• Foster a culture of accountability, excellence, and heartfelt care.
• Position the company for franchising in the near future.
• Bring structure while being a nurturing leader.
  
  

Required Qualifications

• Completion of 12-hour Administrator Training approved by the State of Texas for either home health or hospice (must provide certificate).
• Strong knowledge of operational processes, compliance, and KPI management.
• Proven track record of success in home health and hospice administration.
• 5 years of experience in healthcare operations, preferably in home health, hospice, DME, or wound care.
• Strong working knowledge of Medicare/Medicaid regulations, LCDs, and audit/survey preparedness.
• Demonstrated success in compliance oversight for home health and hospice programs—licensing, documentation, audits, and regulatory reporting.
• Proven experience with budgeting, billing, and financial oversight.
• Proficiency with EMR systems such as Kinnser, Consolo, or similar platforms.
• Ability to lead independently and serve as acting director in the absence of ownership.
• Excellent leadership, communication, and organizational skills.
• Commitment to compassionate, patient-centered care.
• Knowledge of scaling businesses and ROI.
• Quality resources established from past experiences.
  
  

Why Join A Hug Away?

• Be part of something purposeful: You’ll help grow a visionary healthcare model guided by equity and dignity.
• Lead with heart and innovation: Shape operations grounded in compassion, while delivering measurable results.
• Champion growth and inclusivity: Help drive franchise expansion and ownership opportunities for staff from diverse communities.
• Impact all ages: Serve patients from pediatric to geriatric levels—honoring dignity at every life stage.
• Collaborate with a servant leader: Work alongside the CEO—an award-winning humanitarian, entrepreneur, and trailblazing veteran.
  
  

What We Offer

• Competitive salary with bonus opportunities based on performance.
• Medical, dental, vision, and life insurance.
• Paid time off and holidays.
• Flexible scheduling to support work-life balance.
• Leadership development and continuing education support.
• Monthly team lunches and staff appreciation perks.
• A faith-driven, supportive environment where your leadership makes a real impact.
  
  

Ready to Lead with Heart?

This isn’t just a job-it’s a mission. Be part of a legacy that redefines care for families across Texas.

To apply: send your resume and 12-hour Administrator certificate to hr@ahugaway.com and text the owner directly at 832-868-4009.

Learn more at www.ahugaway.com.

About A Hug Away

A Hug Away Healthcare, Inc. is not just a brick-and-mortar company; we are one of the best Female Owned healthcare agencies in Katy and Houston (Texas), with a comprehensive team of professional experts with over 35 years of experience. Choosing a dependable, cost-effective, and well-qualified home health, hospice, medical supply, or health help in Katy and Houston, TX, can be exhausting. That is why we are here. We are a women owned Hospice and Healthcare company that puts its customers first. If you'd like to be part of the team at A Hug Away, apply now! www.ahugaway.com