Residential Technician

Title:   Residential Technician 

Reports to:  General Manager 

Job Type:   Full-Time 

Location:  Gibsonia, PA (Onsite) 

Come join our team and open the door to an amazing career at Thomas V. Giel Garage Doors! We have an immediate opening for a Residential Technician at our Gibsonia, PA location. 

We have been serving Western Pennsylvania for 75 years and are proud to be the market leaders in this industry. Whether it's our hallmark garage door products, awning and solar shading systems, or heavy-duty industrial doors, Thomas V. Giel Garage Doors has the best products available and the service to match!  

Embark on a rewarding career where your contributions will shape the future of this leading industry. Together, let's build a future without compromise. 

Summary 

In the role of Residential Service Technician, will assume a pivotal responsibility in the maintenance and repair of garage doors and related systems.  

Duties 

• Basic diagnostic, troubleshooting, and repair of garage doors & related products. 
• Perform preventive maintenance services.  
• Maintain inventory on company truck and understand the proper use of all parts, tools, etc.  
• Maintain paperwork and records as necessary. 
• Communicate effectively with team members and customers to ensure satisfactory service. 
• Maintain safe, secure, and healthy work environment  

Requirements 

• Must be at least 18 years old 
• General knowledge of construction, electrical, hand tools, etc. 
• Valid Driver’s License 
• Acceptable MVR to be added to our auto insurance policy 
• Personal handheld tools 
• Current PA Medical DOT certificate (or be able to obtain one in a timely manner) 
• Be able to pass pre-employment screening including drug test & background check 
• Have reliable transportation to and from our warehouse location 

Preferred Qualifications 

• 2-3 years’ experience in garage door service/installation or similar skilled trade 
• Welding, OSHA 10, first aid, and/or CPR certification(s) 

Skills 

• Ability to consistently be on-time according to schedule and customer appointments 
• Willingness to learn 
• Strong problem-solving skills 
• Excellent attention to detail 
• Customer service orientated mindset 
• Adaptability to changing work environment 
• Excellent analytical and problem-solving skills. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Strong communication and interpersonal skills. 

Work Conditions 

• Non-climate-controlled environment – potentially working in all weather conditions. 
• Frequently sitting, standing, bending, lifting to 75 lbs. 
• Performing work at elevated heights on ladders and lifts. 

Schedule 

• Monday to Friday, 7:00am to 5:00pm 
• One Saturday a month from 8:00am to 12:00pm 
• Occasional out-of-town travel for work orders or training 

Benefits 

We are proud to offer a robust benefits package to our Team Members including: 

• Competitive pay 
• Medical, dental, and vision insurance with multiple plan options 
• Short- and Long-Term Disability 
• Employer-paid Life Insurance with buy-up options 
• Accident Care 
• Hospital Indemnity 
• 401(k) with employer match 
• Generous Paid Time Off (PTO) 
• Paid holidays 
• Team member recognition & reward programs 
• Employee discount on products & services 

Core Values? 

At Thomas V. Giel Garage Doors, we base our actions on the following core values and request the same from all team members: 

• Teamwork – we operate as a team and succeed together. 
• Grit – we have the courage, strength, and character to persevere. 
• Sincerity – we are transparent and trustworthy. 
• Development – we strive for continuous improvement, both professionally and personally 

We are an (EOE) Equal Opportunity Employer.