General Manager

Job Description: General Manager

Malibu Jack's Indoor Family Entertainment Center

At Malibu Jack's, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe, welcoming, and enjoyable environment where families of all ages can experience the best in modern entertainment.

The General Manager oversees all aspects of park operations, including labor management, budgeting, P&L performance, and team leadership. The ideal candidate brings strong communication skills, solid business and financial acumen, and proven leadership experience. This role requires a hands-on leader dedicated to operating and growing the business while managing a team of up to 100 team members.

Park Operations

• Oversee daily park operations while ensuring compliance with company policies, safety standards, and OSHA guidelines

• Maintain high standards of facility appearance, cleanliness, and team member uniform compliance

Staff Management

• Partner with Human Resources on recruiting, interviewing, hiring, training, performance management, and terminations

• Supervise floor managers and other leadership team members to ensure proper staffing and operational coverage

• Foster a positive workplace culture with open communication and accountability

Financial & Cash Management

• Manage budgets, labor, and operating expenses to meet company performance standards

• Oversee cash handling processes, including till preparation, change funds, and deposit preparation

• Ensure all cash handling policies and procedures are followed

• Prepare, review, and analyze P&L statements, receipts, payouts, and vendor invoices

Attraction & Facility Management

• Supervise the safe and efficient operation of all attractions

• Oversee attraction maintenance to ensure optimal performance and guest safety

• Manage private party and group events, ensuring service quality and cost compliance

Strategy & Growth

• Design and implement strategies to drive park growth, revenue, and guest engagement

• Support and expand marketing, promotional, and community outreach initiatives

Customer Service

• Address escalated guest complaints and resolve issues professionally

• Enforce exceptional guest service standards throughout the park

Performance Improvement

• Identify operational, financial, or personnel challenges and implement effective solutions

• Evaluate employee performance and execute coaching or improvement plans as needed

• Ability to stand and walk for extended periods

• Ability to lift up to 39 lbs without assistance

• Strong leadership and team management skills

• Experience with budgeting, labor management, and P&L analysis

• Excellent communication, organization, and problem-solving abilities

• Ability to manage multiple priorities in a fast-paced environment

• Prior experience in entertainment, hospitality, restaurant, or food & beverage operations preferred
  
  

Compensation details: 75000-95000