Director of Social Commerce & Content

About Cariloha

Cariloha is an omni-channel brand specializing in luxuriously soft, sustainable bedding, bath, and apparel made from eco-friendly bamboo viscose. Rooted in comfort and conscious living, Cariloha blends Caribbean style with the spirit of Aloha to deliver elevated, everyday essentials.

By transforming renewable bamboo into premium fabrics, Cariloha creates products that are soft, breathable, and environmentally responsible. With over 70 stores across 16 countries, the brand continues to expand its global footprint while maintaining a commitment to quality, innovation, and sustainability.

Cariloha is a Certified B Corporation, meeting the highest standards of verified performance, accountability, and transparency across environmental and social impact. We seek team members who share these values and are passionate about building a better, more sustainable future.

Role Overview

We’re looking for a leader who lives and breathes content and commerce.

This role sits at the intersection of strategy, storytelling, and revenue—owning how Cariloha shows up across social while driving measurable growth through content, creators, and live commerce.

You will lead organic social, define our creative direction, and build a high-performing content engine that not only looks exceptional—but converts.

Key Responsibilities

Organic Social Strategy

• Own and evolve Cariloha’s organic social strategy across TikTok, Instagram, YouTube, and emerging platforms 
• Build and manage a forward-thinking, consistent content calendar 
• Define content cadence, production priorities, and platform-specific strategies 
• Align social content with campaigns, product launches, and key business initiatives 
• Identify opportunities to grow audience, increase engagement, and drive revenue 
• Own content performance, including engagement, virality, and conversion 
• Lead content amplification strategy, including boosting and alignment with paid media 

Creative Direction & Brand Storytelling

• Define content pillars and shape Cariloha’s social voice and visual identity 
• Lead creative development from concept through execution 
• Review and approve all social content prior to publishing 
• Ensure a cohesive, elevated, and on-brand presence across platforms 

Creator, UGC & Live Commerce

• Build and scale a high-performing creator and UGC ecosystem 
• Partner with influencers and creators to expand reach and content volume 
• Integrate creator content into broader brand storytelling 
• Identify winning formats and double down on high-performing content 
• Lead TikTok Shop and live commerce strategy, including recurring live events 

Social Analytics & Performance

• Track, analyze, and report on performance across social platforms and competitors 
• Deliver clear weekly and monthly performance insights 
• Identify trends, opportunities, and gaps 
• Translate insights into actionable optimizations across content and strategy 

Giveaways & Brand Collaborations

• Identify and execute brand partnerships, giveaways, and collaborations 
• Develop creative concepts that drive reach, engagement, and follower growth 
• Manage partner relationships, timelines, and execution 
• Measure performance and refine future initiatives 

YouTube & Long-Form Content

• Own strategy and execution for long-form YouTube content 
• Develop scalable series, formats, and storytelling that build brand affinity 
• Leverage long-form content for product education and deeper engagement 
• Collaborate cross-functionally to bring content to life      
• Continuously refine strategy based on performance 

Photo & Video Production

• Lead end-to-end production for social content, from concept through final delivery 
• Operate as a hands-on producer/director across shoots and live environments 
• Develop scalable content formats and live show structures 
• Direct on-camera talent to maximize engagement and conversion 
• Ensure all content meets high creative and brand standards 
• Repurpose content across platforms to maximize reach and efficiency 

Team Leadership

• Build, mentor, and lead a high-performing social and content team 
• Manage external creators, freelancers, agencies and production partners as needed 
• Foster a fast-moving, test-and-learn content culture 

 Success in This Role Looks Like

• Consistent growth in followers, engagement, and content reach 
• Measurable revenue contribution from social and live commerce 
• A scalable, high-performing creator and UGC pipeline 
• Repeatable, high-converting content formats across platforms 

Qualifications

• 5 years of experience in social media, content creation, and video production 
• Proven track record of growing and managing high-performing social channels 
• Strong photography, videography, and editing skills (lighting, audio, post-production) 
• Experience across TikTok, Instagram Reels, and YouTube (short- and long-form) 
• Experience with live content or live commerce 
• Deep understanding of social trends, algorithms, and audience behavior 
• Ability to balance creative instinct with data-driven decision-making 
• Experience working with creators and integrating UGC into brand ecosystems 
• Strong organizational and project management skills 
• Confident directing talent and providing creative feedback 
• Self-starter with a strong sense of ownership and bias for action 
• Experience managing social, creator, or content teams is a plus 
• Proficiency in tools including Adobe Creative Suite, Canva, CapCut, and similar platforms
• Preferred location: In-office Utah. Remote considered for the right candidate 
• Willingness to travel (30–40%) 

Compensation & Benefits

• Competitive salary 
• Medical, dental, vision, and life insurance 
• 401(k) with company match 
• Paid time off (PTO) 
• Flexible work schedule 
• Gym membership options 
• Employee recognition programs, including monetary rewards and annual “Live Your Dream” awards 
• Generous employee product discounts and annual product giveaways 
• Company events, catered meals, and a fully stocked kitchen 
• Annual one-on-one financial consulting