Clinical Certified Medical Assistant

Job Title: Certified Medical Assistant 

Department: Medical Support Staff

Reports To: Clinical Lead(s), Managing Physician & CEO, Physicians, & Practice Administrator 

Job Summary: Promote the well-being of the patients at IMA by considering all aspects of patient care which encompasses the patient’s physical, psychological, spiritual, social and educational needs. Interaction and coordination of efforts with other employees and physicians in a fast-paced medical office environment. 

Primary Job Responsibilities: 

1. Rooming

- Assist patients from lobby to designated exam room

- Obtain full set of vital signs including height and weight

- Collect appropriate data regarding patient’s chief complaint

- Prepare patient and chart by obtaining medical records, labs, radiological and other procedural reports for the physician 

2. Messages

- Process patient phone calls in a timely fashion

- Prioritize messages and call-backs in an appropriate manner

- Obtain essential information regarding patient concerns and/or requests

- Consult with physician and/or managers as appropriate

- Document all information in patient chart

3. Patient Care

- Schedule appointment and procedures

- Schedule medical procedures as needed, chaperones and assist with procedures

- Educate patients regarding diet, blood pressure, self-injection, medication administration, etc. when authorized by physician

- Prioritize workload to optimize patient care within a reasonable time frame and notify supervisor of any inability to carry out specific duties

- Frequently evaluate the quality assurance of patient care

This Includes (but is not limited to):

• Practice cost containment when using supplies

• Meet goal expectation in a timely fashion

• Submit paperwork and/or documentation in a timely fashion

• Clean and restock exam room

• Ensure all products keep and used have not expired and replace when necessary

• Act as a resource to other medical support staff when appropriate 

• Maintain licensure, certifications and other educational requirements as well as maintaining proficient at technical skills and professional capabilities

• Attend department and staff meetings; contribute suggestions/recommendations 

• Maintain patient confidentiality in all matters and all times. Remain compliant with HIPPA guidelines

• Participate in OSHA Health and Safety Program. Failure to comply with requirements of OSHA Safety Program would be addressed as any disciplinary action problem as discussed in the Employee Handbook

• Maintain a clean and organized workspace

• Maintain a neat and professional appearance as specified in the dress code policy

• Collaborates with the operations manager in maintaining and upgrading the Greenway Intergy system.

• Works with operations manager, CEO, clinical staff, IMA physician appointed hospitals and facilities, and physicians/clinicians to ensure patient needs are met for clinical and scheduling purposes.

• Produces reports on appointment patterns, trends, complaints, call volumes, and outcomes and analyzes results. Makes recommendations about improvement opportunities.

• Flexibility to be trained and work for any provider in the clinic, to include revised seating arrangements and tasks that fit needs for clinical coverage. 

• Familiarized with scheduling patient procedures and acts as a back-up to the scheduling department upon request.  

• Communicates with pharmacies, insurance companies, and outside providers frequently.

• Performs other duties as assigned.

 Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education: Graduation from accredited program for Medical Assistants, Current CMA (or MA) certification, & current CPR certification.

Experience: One-year medical office experience with one year of experience in a clinical setting, preferably a medical practice.

Performance Requirements:

Knowledge:

1. Knowledge of medical practice protocols related to certified medical assistant position.

2. Knowledge of medical terminology for interpreting physician instructions and patient needs.

3. Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.

4. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

5. Knowledge of confidentiality requirements related to patient information.

Skills:

1. Skill in handling incoming phone calls and triaging appropriately.

2. Skill in both written and verbal communication.

3. Skill in serving as resource to clinic, front, & scheduling staff with questions or issues and about the Intergy system or IMA processes and protocols.

Abilities:

1. Ability to communicate instructions clearly.

2. Ability to collaborate with all levels of clinicians and staff to meet needs.

3. Ability to analyze data reports and make recommendations for improvement.

4. Ability to type 60 words per minute using word processing software.

5. Ability to flexibly respond to changing demands.

6. Ability to organize and prioritize tasks effectively.

7. Ability to work with little supervision.

8. Ability to establish and maintain effective working relationships with patients, employees, and the public.

9. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, EHR Intergy and appropriate practice management software.

Equipment Operated: Standard office equipment with emphasis on telephone, fax, photocopier, and computer hardware/software.

Work Environment: Work performed in a medical office environment that is well lighted and well ventilated. Work may be stressful due to a busy office.  This position involves continual interaction with other IMA personnel and with patients, both face-to-face, through means of written correspondence, and on the phone. 

Physical & Mental Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines. Must possess the physical and mental abilities to perform the tasks normally associated with a Certified Medical Assistant clinical staff such as some walking, bending, and reaching.  Repetitive use of computer may lead to nerve damage without ergonomic measures.  Occasionally stress from dealing with patients.  

Position Type/Expected Hours of Work

The employee must be available during the work hours of 8:00 am and 4:00 pm, Monday through Friday, and is scheduled to work 40 hours each week to satisfy the needs of this position. Occasional overtime work may be required as job duties demand, per Supervisor authorization and direction.