What are the responsibilities and job description for the Client Success Manager position at A Hiring Company?
Client Success Manager
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!
At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.
We are seeking a highly skilled Client Success Manager to join our team. This position is responsible for delivering exceptional client support across contract, billing, and service functions. This role ensures timely resolution of customer inquiries, supports sales and operational processes, and manages accounts under $400 in Monthly Recurring Revenue (MRR).
Job Duties:
• Respond to customer inquiries related to contracts, services, and account details
• Generate and interpret reports, including ScalePad and Microsoft 365 license lists
• Assist customers in developing and managing IT budgets
• Manage contract amendments and Microsoft license updates
• Support onboarding and offboarding processes for client accounts
• Address and resolve customer complaints across multiple service areas
• Process and manage quotes with revenue under $1,500
• Coordinate peripheral orders, PC replacements, and warranty/license renewals
• Support limited project duties, including deal registration and lead generation
• Investigate and resolve billing errors and technical disputes
• Review invoices with customers and provide clear explanations
• Collaborate with internal teams to ensure billing accuracy
• Manage non-standard accounts and ensure service delivery
• Maintain and grow accounts under $400 MRR
• Meet or exceed individual performance quotas within group targets
Qualifications
• Proven experience in customer service, account management, or technical support
• Strong understanding of IT services, licensing, and contract structures
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities and maintain attention to detail
• Proficiency with CRM systems, ticketing platforms, and reporting tools
Job Type: Full-time
Pay: $40,000 - $50,000 base pay annually, plus generous commission structure
Benefits:
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Vision insurance
Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!
At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.
We are seeking a highly skilled Client Success Manager to join our team. This position is responsible for delivering exceptional client support across contract, billing, and service functions. This role ensures timely resolution of customer inquiries, supports sales and operational processes, and manages accounts under $400 in Monthly Recurring Revenue (MRR).
Job Duties:
• Respond to customer inquiries related to contracts, services, and account details
• Generate and interpret reports, including ScalePad and Microsoft 365 license lists
• Assist customers in developing and managing IT budgets
• Manage contract amendments and Microsoft license updates
• Support onboarding and offboarding processes for client accounts
• Address and resolve customer complaints across multiple service areas
• Process and manage quotes with revenue under $1,500
• Coordinate peripheral orders, PC replacements, and warranty/license renewals
• Support limited project duties, including deal registration and lead generation
• Investigate and resolve billing errors and technical disputes
• Review invoices with customers and provide clear explanations
• Collaborate with internal teams to ensure billing accuracy
• Manage non-standard accounts and ensure service delivery
• Maintain and grow accounts under $400 MRR
• Meet or exceed individual performance quotas within group targets
Qualifications
• Proven experience in customer service, account management, or technical support
• Strong understanding of IT services, licensing, and contract structures
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities and maintain attention to detail
• Proficiency with CRM systems, ticketing platforms, and reporting tools
Job Type: Full-time
Pay: $40,000 - $50,000 base pay annually, plus generous commission structure
Benefits:
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Vision insurance
Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
Compensation details: 40000-50000
Salary : $40,000 - $50,000