Background Check Specialist

Job Overview:
We are seeking a detail-oriented and professional Background Check Specialist to join our team. This role is essential in ensuring the integrity and safety of our organization by conducting comprehensive background investigations. The ideal candidate will possess excellent communication skills, proficiency in data entry, and the ability to handle sensitive information with confidentiality. Multilingual abilities, especially bilingual proficiency in English and other languages, are highly valued to support diverse client needs. This position offers an engaging environment where customer support and client services are at the forefront of daily responsibilities.

Essential Duties:

• Conduct thorough background checks utilizing various databases and sources to verify employment history, criminal records, and other relevant information.
• Manage data entry accurately and efficiently into internal systems while maintaining high levels of confidentiality.
• Communicate effectively with clients, applicants, and internal teams via phone, email, or chat to gather necessary information and provide updates.
• Utilize strong phone etiquette and customer service skills to handle inquiries professionally.
• Analyze background reports to identify discrepancies or concerns that require further investigation.
• Maintain detailed documentation of all background check activities in compliance with Agency's policies and legal standards.
• Collaborate with team members to improve processes related to background screening procedures.
• Ensure timely completion of background checks to meet organizational deadlines.

Qualifications:

• Proven experience in call center, customer support, or client services roles.
• Strong communication skills in English; bilingual abilities are highly desirable for supporting diverse populations.
• Proficiency with Microsoft Office Suite (Word, Excel) and general computer skills for data entry and report analysis.
• Excellent analysis skills with attention to detail when reviewing background information.
• Ability to handle sensitive information discreetly and maintain confidentiality at all times.
• Strong typing skills for efficient data entry.
• Knowledge of phone etiquette and customer service best practices.
• Prior experience with background checks, customer services, preferred but not mandatory. This position is ideal for candidates who are organized, detail-oriented, and committed to maintaining high standards of integrity within a fast-paced environment.

Job Type: Part-time

Pay: Up to $25.47 per hour

Expected hours: 20 per week

Work Location: In person

Salary : $25