What are the responsibilities and job description for the Consumer Services Representative /Call Center experience position at A great organization!?
Consumer Services Representative
Potential for permanent employment in early 2027 for the right candidate
Woodcliff Lake, NJ area | Fully on-site
HOURS:
- Weekdays, 9:00am - 5:30pm (for training ~ 4 weeks)
- Weekdays, 9:00am – 5:30pm
- There will be 1 midday shift per week of 12:00pm – 8pm (2 midday shifts between October – February)
- 1 Saturday per month, 9:00am – 5pm. When scheduled for a Saturday, there will be one weekday off during that week. (2 Saturday shifts between October – February)
- Must be available to work overtime when needed.
Summary:
This job consists of assisting consumers by providing product and service information and resolving product and service issues.
Responsibilities:
-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner.
-Handling customer inquiries within established policies, procedures, company standards, and workflows.
-Answering product and service questions and suggesting information about other products and services by using training materials and other tools.
-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem.
-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading.
-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations.
-Maintaining accurate customer records by updating account information.
-Handling other duties as assigned by the department manager.
Requirements:
-Call Center experience
-Exceptional phone etiquette
-Strong attention to detail, and strong organizational skills
-Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone
-High School diploma and equivalent business experience
-Excellent communication skills
ADDITIONAL INFO:
Great retirement benefits for permanent employees! 401k with company match and profit sharing!
Salary : $18 - $20