Director of People Operations

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40 offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

We are searching for an experienced Director of People Operations to join our corporate team headquartered out of our office in Plano, TX.

Position Summary:

The Direcor of People Operations will own benefits administration, multi-state compliance, policy standardization, and core HR operations. This is a high-impact role focused on building scalable processes, ensuring legal compliance, and improving employee experience across the organization.

Responsibilities:

• Lead and manage enrollment for medical benefits and 401(k)
• Manage leave (FMLA, maternity, etc.)
• Standardize tracking and employee education
• Update employee handbooks and benefits policies
• Complete ACA reporting (1095-C forms)
• Own workers’ compensation process and documentation
• Build and maintain multi-state employment law matrix (non-compete, payout rules, PTO/sick time, etc.)
• Respond to DOL inquiries and ensure consistent job descriptions/offer letters
• Standardize write-ups, performance documentation, and exit interviews in Paylocity
• Automate and maintain accurate org charts
• Lead compensation benchmarking and standardize comp change processes
• Design and pilot a performance review process with goal setting and tracking
• Launch employee satisfaction surveys and standardize the employee complaint/hotline process
• Centralize and standardize background checks across all states
• Develop consistent interview frameworks and onboarding/offboarding workflows

Education, Skills, Experience:

• 5 years of progressive HR experience with deep expertise in benefits and multi-state compliance
• Proven track record owning open enrollment, ACA reporting, FMLA administration, and workers’ comp.
• Song knowledge of federal and state employment laws (U.S.)
• Experience with Paylocity or similar HRIS strongly preferred
• Exceptional project management skills
• Able to drive multiple 30/60/90-day initiatives to completion
• Experience building or scaling HR processes in a 200–1,000 employee organization
• Excellent written communication (policy writing, employee handbooks, guides)
• High attention to detail and commitment to audit-proof documentation

Benefits:

• Competitive pay
• Yearly bonus
• Medical benefits
• 401(k) with company match
• PTO and sick time