Consumer Indirect Underwriter II

Job Type: Full-Time- Remote in San Antonio

Exemption Type: Non-Exempt

Wage Amount: $28.57 hourly minimum

The primary purpose of this position is to support A Federal Credit Union’s indirect lending program by underwriting indirect loan applications and assisting with dealer relations by providing outstanding service to dealership partners. This position has the authority to make loan decisions within established guidelines and is responsible maintaining a working knowledge of all services and operations of the Credit Union, as well as complying with legal requirements, lending regulations, and internal policies and procedures. This role will serve as a subject matter expert for indirect underwriting and support training and coaching of Level I team members.

Essential Functions

Indirect Underwriting

• Perform complete reviews of loan applications including past credit history, stability factors, income, and membership accounts (when applicable), and render decisions using A FCU’s consumer underwriting guidelines.
• Consistently meet or exceed established expectations such as application volume, approval ratios, delinquency, and loss ratios.
• Make underwriting decisions on higher limit.
• Work indirect underwriting queues and make timely loan decisions.
• Contact dealers and applicants to verify application information.
• Review tax returns and other supporting documentation, as needed.
• Follow credit union procedures for fraud and red flag situations.
• Act as a subject matter expert for dealers, employees, and members to advise on loan policy and procedures and explain loan decisions.
• Assist team members with daily tasks to ensure that all applications have been touched and all member requests have been addressed.
• Interpret procedural guidelines to negotiate terms of credit decisions with dealers, escalate as needed.
• Identify cross-selling opportunities for loan products and services to provide value and promote member engagement.
• Research and resolve issues related to individual member loans, accounts, or dealer transactions.
• Make override or exception decisions within established guidelines and procedures.
• Assist leadership team with resolving problems and triaging complex situations.
• Assist with training and basic coaching for Level I team members.
• Assist with leading team huddles and monthly dialogues.
• Support underwriting and queues for direct vehicle, unsecured and home equity products as needed.
  
  

Dealer Relations Support

• Maintain excellent dealer service levels by answering phone calls and emails, providing research, and coordinating with other departments to handle dealer inquiries.
• Educate dealerships about A FCU’s indirect lending program, understanding how to best position the program to meet the needs and customer base for each dealer.
• Actively participate in sales/business development interactions with dealers and underwriting leadership, in-person, via phone or email.
• Review district scorecards and indirect portfolio analysis by dealer to understand trends and red flags that need to be addressed with dealers, including delinquency, fraud, first payment defaults, straw purchases, and portfolio profitability.
• Present monthly district results to management and provide strategy recommendations to optimize quality, performance, and profitability of dealer relationships.
• Use advanced knowledge of lending products, policies/procedures, and consumer credit and underwriting to handle dealer inquiries and evaluate district portfolio analytics.
• Work one-on-one with dealers on executing strategies to improve their performance in application quality, contract package quality, look to book ratios, and net yield.
• Perform periodic dealer site visits, as assigned.
• Perform due diligence reviews for dealer onboarding and monthly/annual monitoring, making informed recommendations for approval.
• Assist with collections efforts on indirect loans including straw purchases and first payment defaults.
  
  

Miscellaneous Duties

• Assist indirect processing team with resolving outstanding funding issues.
• Maintain job level knowledge by attending assigned trainings and reviewing procedures to perform all duties required of the position.
• Participate in key internal meetings including operational and collections meetings, as assigned.
• Participate in outside credit union sponsored activities and community/education events to increase credit union awareness.
• Conduct individual dialogues with direct manager, minimum quarterly.
• Serve as team member in organizational or departmental projects.
• Complete annual regulatory training as assigned.
• Perform other duties as required or assigned.
  
  

Education And Experience

• High school diploma or GED equivalent required.
• Bachelor’s degree preferred.
• Four years financial institution experience required, including consumer lending.
• One year sales experience required.
• One year consumer loan underwriting experience required, including vehicle and unsecured loans.
• One year dealer relationship management experience preferred.
  
  

Knowledge, Skills & Abilities

• Advanced knowledge of consumer lending products, guidelines, procedures, policies and laws, including vehicle financing and indirect vehicle loans.
• Strong understanding of consumer underwriting concepts including reading credit reports, credit scores, debt to income ratios, and loan to value ratios.
• Working knowledge of dealership business operations, including sales and finance functions.
• Strong working knowledge of indirect funding process including document requirements, document verification, and processing and disbursing loans.
• Strong working knowledge of consumer lending regulations including Regulation B, ECOA, FACTA, FCRA, Regulation Z, Military Lending Act, and Truth in Lending.
• Excellent written and verbal communication skills.
• High level of professionalism, diplomacy, courtesy and tact.
• Problem-solving, strategic thinking, research and organizational skills.
• Comprehensive math skills, and excellent computer skills including MS Office experience.
• Ability to travel (drive a vehicle) and work outside of home/office, up to 25% of the time.
• General knowledge of operational, internal and security controls applicable to a retail banking environment.
  
  

Certifications/Registrations

This position requires registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hire into this position. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to communicate heavily through telephone, e-mail and in-person communications.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.