Senior IT Support Engineer

HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support.In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands-on, customer-facing role for someone who takes ownership, continuously improves processes, and thrives in fast-paced technical environments.The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences.As a Senior IT Support Engineer, you'll:Own end-to-end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.Provide Tier 1/2 support for devices, accounts, productivity tools, connectivity, conference room technology, and end-user systems across Linux, macOS, Windows, iOS, and Android environments.Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.Coordinate with external IT vendors, contractors, and service providers to support operational needs and escalations.Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.

Salary : $55 - $65