What are the responsibilities and job description for the Service Dispatcher position at A E Robinson Oil Co?
Service dispatcher
Actively seeking service dispatcher. We are looking for a reliable service dispatcher to act as a communication point for emergency and non- emergency calls. In this job you will receive requests and transmit messages.
The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency situations. Must be able to multi-task as well as take the appropriate action with little supervision.
Responsibilities:
- Effectively manage large amounts of incoming phone calls
- Scheduling and dispatching service requests
- Learn complexities of an oil company
- Creating service orders for dispatching to technicians
- Identify and assess customers’ needs to achieve utmost satisfaction
- Provide accurate, valid, and complete information for the customer and technician
- Handle complaints and provide appropriate solutions with follow-up to ensure satisfactory resolution
- Have geographic knowledge to appropriately dispatch technicians
- Communicate efficiently with technicians
- Be able to handle problem solving in a stressful situation
Requirements:
- High school diploma
- Active listener with excellent communication skills
- General office experience
- Good organization and multitasking abilities
- Typing with experience in data entry
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time in a fast-paced environment
- Proven experience as a dispatcher or relevant position
- Positive attitude and be a team player
- Proven customer service experience
- Must be effective and professional in all methods of communication, telephone, email and in person
