What are the responsibilities and job description for the Residential and Light Commercial Service Technician position at A&E Plumbing, Heating & Air?
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
**Long-term job posing - Open till filled
Full-Time | Experienced | Residential & Light Commercial
Full-Time | Experienced | Residential & Light Commercial
A&E Plumbing, Heating & Air is growing fast, and we’re looking for a top-tier HVAC Service Technician who can own their day, solve complex problems, and deliver premium customer experiences. If you are the type of technician who takes pride in clean, accurate diagnostics, strong communication, and high-quality workmanship—we want to talk.
Position Overview:
The High-Level Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial HVAC systems at an expert level. This role requires advanced troubleshooting ability, clean documentation, and the ability to educate customers and present solutions professionally.
Key Responsibilities
Technical Expertise:
Technical Expertise:
- Diagnose and repair gas furnaces, heat pumps, ductless systems, air handlers, AC units, and ventilation systems.
- Perform advanced electrical and refrigeration troubleshooting.
- Handle both standard and complex service calls with minimal oversight.
- Perform high-quality maintenance with full system documentation and recommendations.
- Install common service-level components (motors, boards, compressors, thermostats, drains, safeties, etc.).
Customer Service & Sales:
- Communicate clearly with homeowners and present repair options with integrity.
- Build trust through accurate explanations and honest recommendations.
- Provide written estimates and document declined recommendations.
- Uphold high close-rates without pressure or gimmicks—solution-based selling only.
Operational Excellence:
- Maintain high billable efficiency and follow company-standard tasking/pricing.
- Fill out Service Titan (or other CRM) invoices thoroughly and professionally.
- Maintain a clean, fully stocked company vehicle.
- Follow all safety protocols and manufacturer specifications.
Qualifications:
- 5 years of residential or light commercial HVAC service experience
- EPA 608 Certification
- Strong electrical and refrigeration troubleshooting skills
- Ability to perform high-level diagnostics independently
- Clean driving record
- Excellent communication and customer-service skills
- Capable of working on roofs, in crawlspaces, and in varying weather conditions
Preferred (Not Required):
- NATE Certification
- Experience with Service Titan
- Ductless/VRF knowledge
- Boiler experience
- Oil Furnace experience
Compensation & Benefits:
- Competitive hourly rate based on experience
- Spiffs and performance bonuses
- Growth plans for long term employment
- Ongoing paid training and certifications
- Company van, gas card
- Tools purchase program
- Employee Discounts
- 100% paid health care: Medical, Dental and Vision
- AFLAC
- HSA
- PTO, 1 floating holiday, 6 paid holidays, and sick leave
- 401K with 3.5% match
- Year-round steady work
* High-performing technicians thrive here—we want someone ready to grow and succeed with our department.
Salary : $35 - $50